Library Technology Guides

Statistical Report for Koha -- Independent

2012 Survey Results	2011 Survey Results	2010 Survey Results	2009 Survey Results	2008 Survey Results	2007 Survey Results
Product: Koha -- Independent Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 39 1 1 1 8 15 13 8 7.77 8 Company Satisfaction 36 1 1 1 1 3 4 11 14 9 7.50 8 Support Satisfaction 34 2 1 1 1 2 6 12 9 8 6.97 8 Support Improvement 34 2 2 6 2 6 7 9 9 6.74 7 Company Loyalty 33 3 2 1 1 3 6 17 9 7.00 9 Open Source Interest 35 2 1 2 30 9 8.37 9 Category Total Yes percent Considering new ILS 40 2 5.00% Considering new Interface 40 5 12.50% System Installed on time? 40 25 62.50% Average Collection size: 287179	Product: Koha -- Independent Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 31 1 2 5 12 11 8 7.97 8 Company Satisfaction 26 1 1 3 4 8 9 9 7.35 8 Support Satisfaction 26 3 1 1 1 1 4 9 6 8 6.62 8 Support Improvement 24 1 2 1 5 4 6 5 8 6.42 7 Company Loyalty 24 3 4 1 6 10 9 6.88 8 Open Source Interest 22 1 1 1 2 17 9 8.41 9 Category Total Yes percent Considering new ILS 31 0 0.00% Considering new Interface 31 5 16.13% System Installed on time? 31 20 64.52% Average Collection size: 114492	Product: Koha -- Independent Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 38 1 3 9 7 18 9 7.87 8 Company Satisfaction 32 2 3 4 1 6 16 9 7.44 9 Support Satisfaction 34 2 4 4 1 7 16 9 7.38 8 Support Improvement 34 2 1 2 4 3 4 18 9 7.44 9 Company Loyalty 34 2 2 1 1 4 4 20 9 7.56 9 Open Source Interest 34 1 1 1 31 9 8.68 9 Category Total Yes percent Considering new ILS 39 1 2.56% Considering new Interface 39 3 7.69% System Installed on time? 39 28 71.79% Average Collection size: 73783	Product: Koha -- Independent Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 26 4 5 10 7 8 7.77 8 Company Satisfaction 22 1 3 4 5 9 9 7.82 8 Support Satisfaction 23 2 2 4 6 9 9 7.78 8 Support Improvement 21 1 8 2 2 8 5 6.95 7 Company Loyalty 21 1 2 1 1 3 13 9 7.81 9 Open Source Interest 20 1 19 9 8.85 9 Category Total Yes percent Considering new ILS 27 1 3.70% Considering new Interface 27 1 3.70% System Installed on time? 27 17 62.96%	Product: Koha -- Independent Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 7 3 2 2 7 7.86 8 Company Satisfaction 7 1 3 3 8 8.29 8 Support Satisfaction 7 3 2 2 7 7.86 8 Support Improvement 0 not applicable Company Loyalty 7 1 2 4 9 8.43 9 Open Source Interest 7 1 6 9 8.86 9 Category Total Yes percent Considering new ILS 7 0 0.00% Considering new Interface 7 0 0.00% System Installed on time? 7 3 42.86%	Product: Koha -- Independent Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 1 1 8 8.00 8 Company Satisfaction 1 1 5 5.00 5 Support Satisfaction 1 1 5 5.00 5 Support Improvement 0 not applicable Company Loyalty 1 1 5 5.00 5 Open Source Interest 1 1 9 9.00 9 Category Total Yes percent Considering new ILS 3 1 33.33% Considering new Interface 3 0 0.00% System Installed on time? 3 1 33.33%

Comments

Currently we use in-house support which will change next year as our IT Support is leaving the school but will continue with paid support for Koha. (Type: School)

Please note that out IT implementations and customiations are all internal to our organization. (Type: Special)

We have no support company/vendor, so I left questions related to that blank. (Type: Academic)

A N/A option would be appropriate in our circumstance. We installed Koha using all volunteer labor and volunteer tech support so have no contract for support. (Type: Public)

We are using an outdated version of Koha but planning an overhaul and upgrade to the most recent version of Koha. We are completing everything in-house and not using paid customer support. (Type: Academic)

We plan to upgrade to 3.8 with Bywater assistance in 2013. We are adding EDS in concert with the [...] sirsi-dynix ILS to improve resource sharing. (Type: Public)

We are in the process of migrating to Koha at this time. Our former ILS was from Learning Access. When our hard drive failed. Learning Access did not respond to our requests for backups. We will now have an open source system and catalog with in-house backups and power failure safety system. (Type: Public)

Already we instaled the system using our own human resources available in the National Lybrary, thatś why we cannot answer all questions according to the survey (Type: National)

Todavía estamos utilizando la versión 3.8 de Koha, planeamos actualizar a 3.10 antes de fin de año. (Type: Special)

We have been using Koha for a little over two years. It's been slow implementing because we're doing it ourselves - a librarian 2 days a week cleaning up databases and preparing them for importation and training people to use it, and a volunteer IT person. As such there is no company involved, but on the other hand we couldn't have done it without the two people who have been working on it. It is vastly superior to anything we have ever used before, but because ours is a very specialized collection, it doesn't always fit. Regular improvements have made it more useful for us. (Type: Special)

- (Type: Academic)

We've been running Koha in-house for a few years, but just recently starting hosting the ILS on the Rackspace cloud. I've tried this before, but never had enough root access to configure the server in the cloud. However Rackspace let's me do it all and it now works. (Type: Special)

Have struggled with getting help for Koha this year, errors are minor but can't get answers to my questions. Possibly need to have a new upgrade. (Type: Special)

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