Library Technology Guides

Statistical Report for Koha -- ByWater Solutions

2012 Survey Results	2011 Survey Results	2010 Survey Results	2009 Survey Results	2008 Survey Results	2007 Survey Results
Product: Koha -- ByWater Solutions Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 63 1 1 5 14 25 17 8 7.78 8 Company Satisfaction 63 1 1 1 2 12 11 35 9 8.11 9 Support Satisfaction 63 1 1 2 14 12 33 9 8.05 9 Support Improvement 59 1 2 4 5 5 6 13 23 9 7.27 8 Company Loyalty 61 2 2 2 2 8 8 37 9 8.02 9 Open Source Interest 57 2 1 2 2 3 2 45 9 8.21 9 Category Total Yes percent Considering new ILS 65 0 0.00% Considering new Interface 65 1 1.54% System Installed on time? 65 58 89.23% Average Collection size: 148035	Product: Koha -- ByWater Solutions Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 59 1 1 3 3 13 23 15 8 7.61 8 Company Satisfaction 59 2 1 1 8 18 29 9 8.07 8 Support Satisfaction 59 1 2 3 7 11 35 9 8.17 9 Support Improvement 56 1 11 6 4 9 25 9 7.43 8 Company Loyalty 59 2 2 2 3 3 9 38 9 7.98 9 Open Source Interest 49 2 1 1 2 2 3 38 9 8.06 9 Category Total Yes percent Considering new ILS 62 0 0.00% Considering new Interface 62 5 8.06% System Installed on time? 62 59 95.16% Average Collection size: 104566	Product: Koha -- ByWater Solutions Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 37 1 2 12 8 14 9 7.86 8 Company Satisfaction 37 4 14 19 9 8.41 9 Support Satisfaction 36 3 14 19 9 8.44 9 Support Improvement 37 1 3 10 23 9 8.46 9 Company Loyalty 37 2 6 29 9 8.73 9 Open Source Interest 37 37 9 9.00 9 Category Total Yes percent Considering new ILS 40 1 2.50% Considering new Interface 40 1 2.50% System Installed on time? 40 36 90.00% Average Collection size: 57706	Product: Koha -- ByWater Solutions Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 1 1 9 9.00 9 Company Satisfaction 1 1 9 9.00 9 Support Satisfaction 1 1 9 9.00 9 Support Improvement 1 1 9 9.00 9 Company Loyalty 1 1 9 9.00 9 Open Source Interest 1 1 9 9.00 9 Category Total Yes percent Considering new ILS 1 0 0.00% Considering new Interface 1 0 0.00% System Installed on time? 1 1 100.00%	Product: Koha -- ByWater Solutions Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 0 0 9.00 Company Satisfaction 0 0 9.00 Support Satisfaction 0 0 9.00 Support Improvement 0 not applicable Company Loyalty 0 0 9.00 Open Source Interest 0 0 9.00 Category Total Yes percent Considering new ILS 0 0 0.00% Considering new Interface 0 0 0.00% System Installed on time? 0 0 0.00%	Product: Koha -- ByWater Solutions Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 0 0 9.00 Company Satisfaction 0 0 9.00 Support Satisfaction 0 0 9.00 Support Improvement 0 not applicable Company Loyalty 0 0 9.00 Open Source Interest 0 0 9.00 Category Total Yes percent Considering new ILS 0 0 0.00% Considering new Interface 0 0 0.00% System Installed on time? 0 0 0.00%

Comments

We are in the middle of a huge weeding project, which will account for any wildly differing numbers. (Type: Academic)

ByWater might be growing a bit too fast (Type: Academic)

- (Type: Public)

We have been on Koha for 10 months. While it has room for improvemennt, we feel we have a lot more control over enhancements and bug fixes. We love our ByWater Solutions support vendor. I would never go back. (Type: Public)

Overall, migrating to Koha through Bywater Solutions has been a cost effective move for us. In addition, ByWater staff has supplied timely support when requested. (Type: Public)

- (Type: Public)

ByWater Solutions have provided us with excellent service and a quality ILS product. We couldn't be happier with our choice. The install and maintenance has been smooth as silk, and the customer service is top-notch. The product is versatile, easy to use, and cost effective. It has been a great buy for our library. (Type: Medical)

We use Koha is as our ILS which for back-office operations. We use Worldcat Local as our public catalog and discovery tool. (Type: Academic)

Already have an open source ILS. (Type: Academic)

- (Type: Public)

Migrated from PTFS Koha fork to Community Koha 3.2 in March 2010. Support and Migration services from ByWater Solutions have been excellent. (Type: Consortium)

We found the migration from SirsiDynix to Koha, with the help of ByWater Solutions, surprisingly simple. There are always things that need improvement in any system but we are finding Koha works very well for us and whenever we run into a problem we find that if it is just a minor bug in the system it gets fixed quickly, If id is a more major bug it may take a month to get fixed. But, it gets fixed! This is not the experience we had with SirsiDynix. We also like that we have a lot of flexibility and can do a lot of things ourselves, in each individual library, without having to go through a staff tech. person. One area that was a problem in the past was reports but we are now able to do most reports ourselves in the way we want them. Not third party involvement. We also like no longer having to have servers to maintain locally. We like that we don't need to have a SIP for access to the staff area of the catalog. This makes it convenient to address issues on the site from wherever we are and makes it easier to do some work at home or when out of town. The upgrades for Koha are also much more regular than they were for SirsiDynix and we know that if we have found an area that needs work it will actually be something that is worked on by ByWater Solutions or other Koha partners. (Type: Public)

Using an open source solution (koha) hosted by ByWater was truly the way to go. Costs are kept manageable and the support that we receive from ByWater is superior. We are small (2 librarians) and don;t have a systems librarian so this has been a wonderful solution for us. (Type: Medical)

The approximate number of items in the library's collection is 32,000. I can't get the survey form to accept the correct number. (Type: Public)

Disappointed with the slowness or lack of interface development with 3rd party software and the disruption that each new release causes. Bywater has built up it's in-house talent bank and the community continues to grow, but nowhere is Koha a competitor yet with the robustness of a product like III or Polaris. (Type: Public)

Bywater Rocks! (Type: Public)

Koha gets more impressive with each release and Bywater has been a wonderful vendor to work with. (Type: Public)

[...] is looking at as many Open Source options as is possible. We have made a conscious philosophic decision to select open source products. It is something that small liberal arts colleges ought to be doing. (Type: Academic)

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Library Technology Guides is a service provided by Marshall Breeding, independent consultant, author, and speaker.