Statistical Report for EOS.Web
| 2012 Survey Results |
2011 Survey Results |
2010 Survey Results |
2009 Survey Results |
2008 Survey Results |
2007 Survey Results |
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 37 |
| 1 | | | | 3 | 6 | 15 | 8 | 4 | 7 | 6.95 | 7 |
|---|
| Company Satisfaction | 37 |
| | 3 | | | 1 | 7 | 3 | 15 | 8 | 8 | 7.19 | 8 |
|---|
| Support Satisfaction | 37 |
| | 2 | | | | | 7 | 10 | 18 | 9 | 7.97 | 8 |
|---|
| Support Improvement | 35 |
| | | | 2 | 13 | 2 | 4 | 7 | 7 | 5 | 6.63 | 7 |
|---|
| Company Loyalty | 37 |
2 | 1 | | | 2 | 2 | 1 | 7 | 8 | 14 | 9 | 7.14 | 8 |
|---|
| Open Source Interest | 36 |
19 | 2 | 4 | 2 | 4 | 1 | 3 | | | 1 | 0 | 1.78 | 0 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 37 |
5 | 13.51% |
|---|
| Considering new Interface | 37 |
3 | 8.11% |
|---|
| System Installed on time? | 37 |
34 | 91.89% |
|---|
| Average Collection size: |
| 65360 |
|---|
|
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 20 |
| | | | | | 1 | 4 | 10 | 5 | 8 | 7.95 | 8 |
|---|
| Company Satisfaction | 20 |
| | | | | | | 2 | 13 | 5 | 8 | 8.15 | 8 |
|---|
| Support Satisfaction | 20 |
| | | | | | | 3 | 7 | 10 | 9 | 8.35 | 9 |
|---|
| Support Improvement | 20 |
| | | | | 6 | 3 | 5 | 2 | 4 | 5 | 6.75 | 7 |
|---|
| Company Loyalty | 20 |
| | | | | 1 | 1 | | 6 | 12 | 9 | 8.35 | 9 |
|---|
| Open Source Interest | 20 |
11 | 2 | 1 | 1 | 2 | 1 | 1 | 1 | | | 0 | 1.65 | 0 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 20 |
1 | 5.00% |
|---|
| Considering new Interface | 20 |
0 | 0.00% |
|---|
| System Installed on time? | 20 |
19 | 95.00% |
|---|
| Average Collection size: |
| 34479 |
|---|
|
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 8 |
| | 1 | | | 1 | | 1 | 4 | 1 | 8 | 6.88 | 8 |
|---|
| Company Satisfaction | 8 |
| 1 | | | | 1 | | 1 | 4 | 1 | 8 | 6.75 | 8 |
|---|
| Support Satisfaction | 8 |
| 1 | | | | 1 | | | 5 | 1 | 8 | 6.88 | 8 |
|---|
| Support Improvement | 8 |
| 1 | | | | 2 | 1 | 1 | 2 | 1 | 5 | 6.13 | 7 |
|---|
| Company Loyalty | 8 |
| 1 | | 1 | | | | 1 | 3 | 2 | 8 | 6.63 | 8 |
|---|
| Open Source Interest | 8 |
2 | 2 | 2 | | | | 1 | | 1 | | 0 | 2.50 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 8 |
0 | 0.00% |
|---|
| Considering new Interface | 8 |
0 | 0.00% |
|---|
| System Installed on time? | 8 |
7 | 87.50% |
|---|
| Average Collection size: |
| 45095 |
|---|
|
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 4 |
1 | | | | | | 1 | 2 | | | 7 | 5.00 | 7 |
|---|
| Company Satisfaction | 4 |
1 | | | | | | | 2 | 1 | | 7 | 5.50 | 7 |
|---|
| Support Satisfaction | 4 |
1 | | | | | | | 1 | 2 | | 8 | 5.75 | 8 |
|---|
| Support Improvement | 4 |
1 | | | | 1 | 1 | | | 1 | | 0 | 4.25 | 5 |
|---|
| Company Loyalty | 4 |
| | | | | 2 | | | 1 | 1 | 5 | 6.75 | 8 |
|---|
| Open Source Interest | 4 |
| | 2 | | 1 | | | | | 1 | 2 | 4.25 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 4 |
1 | 25.00% |
|---|
| Considering new Interface | 4 |
0 | 0.00% |
|---|
| System Installed on time? | 4 |
4 | 100.00% |
|---|
|
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 6 |
| | | | | | 1 | 2 | 2 | 1 | 7 | 7.50 | 8 |
|---|
| Company Satisfaction | 6 |
| | | | | | 1 | 2 | 2 | 1 | 7 | 7.50 | 8 |
|---|
| Support Satisfaction | 6 |
| | | | | | 1 | 1 | 2 | 2 | 8 | 7.83 | 8 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 6 |
| | | 1 | | 1 | 1 | 1 | 1 | 1 | 3 | 6.33 | 7 |
|---|
| Open Source Interest | 6 |
1 | | 2 | 2 | | | | | 1 | | 2 | 3.00 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 6 |
1 | 16.67% |
|---|
| Considering new Interface | 6 |
0 | 0.00% |
|---|
| System Installed on time? | 6 |
5 | 83.33% |
|---|
|
| Product: EOS.Web |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 2 |
| | 1 | | | | | 1 | | | 2 | 4.50 | 7 |
|---|
| Company Satisfaction | 3 |
| | 1 | | | | | 1 | | 1 | 2 | 6.00 | 7 |
|---|
| Support Satisfaction | 3 |
| | 1 | | | | | 1 | | 1 | 2 | 6.00 | 7 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 3 |
| | 1 | | | | | 1 | | 1 | 2 | 6.00 | 7 |
|---|
| Open Source Interest | 3 |
2 | | | | | 1 | | | | | 0 | 1.67 | 0 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 3 |
0 | 0.00% |
|---|
| Considering new Interface | 3 |
0 | 0.00% |
|---|
| System Installed on time? | 3 |
1 | 33.33% |
|---|
|
Comments
We moved from SIRSIDYNIX Symphony to EOS in July 2012
(Type: Academic)
Eos becomes unhelpful and sluggish in assisting with the remainder of migration process once they load your data onto their server and have your money. They need to be reminded repeatedly that they agreed to make fixes to data over the course of days and weeks, and will just "happen to be thinking of doing work on your data" at the exact time you call them.
(Type: Medical)
It's important to us, as a public library, that vendors respect the laws concerning privacy and confidentiality of records (which is not the same as a school library, where teachers may act in loco parentis). We also have a patron base that is older and not particularly skilled with computers and ebooks.
(Type: Public)
EOS Customer support is unparalleled. It's Community Forum allows users to contact/respond to each other on system questions and problems - with support staff also involved.
(Type: Special)
EOS is great, but I had it installed at the beginning of the school year so I have a bunch of things I still need to learn. The customer service and help desk is superb.
(Type: School)
We considered Open Source when deciding to go with EOS this year. We dismissed it because of the amount of support we would need from our IT department. The cost outweighed the perceived benefit of a "free" system.
(Type: Academic)
Training could DEFINITELY be improved. Also navigating Help is maddening. Also, things that are supposed to work should.
(Type: Medical)
Due to two downsizing/lay-off events within the [...] and the fact that the [...] IT group provides no library-related support, it is incumbant upon the two library staff members to do everything in the most efficient method possible. Open source does not, at this point, lend itself to our situation and, I imagine, any special library at this time.
(Type: Special)
We have a Discover Service from Ebsco, but I did not interface it with EOS.
(Type: Medical)
Although there are some functionalities lacking for us with this ILS, we have not found a product in our market that rates better overall on that criteria than EOS. The variety of help and support from this company is a huge plus for us.
(Type: Law)
Very satisfied with EOS and its Federated Search Tool.
(Type: Government Agency)