Library Technology Guides

Statistical Report for Apollo

2012 Survey Results	2011 Survey Results	2010 Survey Results	2009 Survey Results	2008 Survey Results	2007 Survey Results
Product: Apollo Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 114 1 1 11 23 78 9 8.54 9 Company Satisfaction 113 2 3 18 90 9 8.72 9 Support Satisfaction 114 5 18 91 9 8.75 9 Support Improvement 111 15 6 12 16 62 9 7.94 9 Company Loyalty 112 3 4 6 19 80 9 8.38 9 Open Source Interest 112 58 10 10 8 5 13 1 1 6 0 1.84 0 Category Total Yes percent Considering new ILS 118 0 0.00% Considering new Interface 118 0 0.00% System Installed on time? 118 113 95.76% Average Collection size: 25686	Product: Apollo Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 53 1 4 10 38 9 8.60 9 Company Satisfaction 53 1 2 11 39 9 8.66 9 Support Satisfaction 53 4 9 40 9 8.68 9 Support Improvement 50 1 1 6 3 3 9 27 9 7.82 9 Company Loyalty 53 1 1 1 5 45 9 8.70 9 Open Source Interest 51 22 7 4 3 2 6 2 2 1 2 0 2.24 1 Category Total Yes percent Considering new ILS 54 0 0.00% Considering new Interface 54 0 0.00% System Installed on time? 54 52 96.30% Average Collection size: 32723	Product: Apollo Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 81 2 7 14 58 9 8.58 9 Company Satisfaction 81 1 1 3 10 66 9 8.72 9 Support Satisfaction 81 2 1 9 69 9 8.75 9 Support Improvement 80 7 1 11 11 50 9 8.20 9 Company Loyalty 81 1 1 3 8 68 9 8.70 9 Open Source Interest 78 34 8 7 7 8 9 1 4 0 2.08 1 Category Total Yes percent Considering new ILS 84 0 0.00% Considering new Interface 84 0 0.00% System Installed on time? 84 79 94.05% Average Collection size: 30799	Product: Apollo Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 35 6 10 19 9 8.37 9 Company Satisfaction 35 7 28 9 8.80 9 Support Satisfaction 35 1 5 29 9 8.80 9 Support Improvement 31 1 1 1 9 19 9 8.42 9 Company Loyalty 35 1 1 3 30 9 8.77 9 Open Source Interest 35 14 4 2 4 2 3 1 2 1 2 0 2.54 1 Category Total Yes percent Considering new ILS 35 0 0.00% Considering new Interface 35 2 5.71% System Installed on time? 35 34 97.14%	Product: Apollo Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 7 1 4 2 8 8.14 8 Company Satisfaction 7 1 3 3 8 8.29 8 Support Satisfaction 7 1 3 3 8 8.29 8 Support Improvement 0 not applicable Company Loyalty 7 2 2 3 9 8.14 8 Open Source Interest 6 3 1 1 1 0 1.00 1 Category Total Yes percent Considering new ILS 7 0 0.00% Considering new Interface 7 0 0.00% System Installed on time? 7 6 85.71%	Product: Apollo Response Distribution Statistics Category Responses 0 1 2 3 4 5 6 7 8 9 Mode Mean Median ILS Satisfaction 4 3 1 8 8.25 8 Company Satisfaction 7 2 5 9 8.71 9 Support Satisfaction 7 1 1 5 9 8.57 9 Support Improvement 0 not applicable Company Loyalty 7 2 5 9 8.71 9 Open Source Interest 7 2 1 2 1 1 0 4.14 5 Category Total Yes percent Considering new ILS 7 0 0.00% Considering new Interface 7 0 0.00% System Installed on time? 7 1 14.29%

Comments

still not completely automated, only discovered recently that my catalog is accessible through your website, surprise! (Type: Public)

Our ILS vendor is extremely helpful and receptive to our needs. They have implemented several features of which we suggested. This will be our 5th year with the ILS and it gets better every year. (Type: Public)

Apollo is wonderful! (Type: Public)

We went live with our ILS three weeks ago and are still learning its capabilities. My only negative comment stems from creating electronic records for our material, this being our first iLS, an add on for a fee module allows you to import records from other libraries, but does not allow you to view those records as they are imported. I would not recommend this feature to any libraries that are doing retrospective conversion, although i do not imagine that thee are many left. (Type: Public)

We are always in awe of what our automation system is capable of and the new services we are able to provide to the public. We are now able to customize our computer alert sounds to fit our needs. This spring we were able to offer a mobile app of our card catalog to the public. We also are able to sync to our off site programs such as audiobooks/ebooks, Ebscohost database, and language software program where patrons can enter their card number and password. They are then allowed access to all of these programs from our online card catalog. (Type: Public)

- (Type: Public)

Apollo by Biblionix is WONDERFUL! They make it their business to provide a customer service driven, intuitive, and simple yet effective ILS for small to medium-sized libraries. They are always open to suggestion on how Apollo can be improved upon and many times have accommodated customer requests without ever imposing any additional fees. They have a realistic, behind-the-scenes view of how libraries operate because many of the employees volunteer or have volunteered at a library! (Type: Public)

Questions are answered overnight, if not the same day. Responses seem to be personal and specific to our library. There is prompt information about new features. Sometimes, we even get information about a forthcoming feature before the feature is announced more generally. Thus, we like the attention to our needs. (Type: Public)

Biblionix is wonderful to work with. They go above and beyond - providing a mobile app at no cost and working with the Texas Library to mesh Interlibrary Loan Service with our ILS. There service is the best it can be which is why I couldn't really rank it on how it has improved. (Type: Public)

In responce to the question, "Has the customer support for this ILS gotten better or gotten worse in the last year?" I marked 7 because the customer support was great last year. We received the same great service. (Type: Public)

Regarding a contract, our library was responsible for the implementing & basically the installation of this system. After which the contract was started. (Type: Public)

Awesome technical support and the system is very easy to use. We are very glad we migrated to Apollo. (Type: Public)

I have only been here a year but like the system. It seems to work well for our library. (Type: Public)

Apollo from Biblionix is a great automation system for our small library. It is affordable, and the support provided is fast and responsive to ALL of our needs. I recommend Apollo and Biblionix whole heartedly! (Type: Public)

We could not be happier with the ILS. Customer support is extraordinary - a couple of times over the year Apollo has assisted me with issues that were clearly not related to the ILS (instead it was an internal computer issue). I cannot recommend Apollo higher. (Type: Public)

I cannot emphasize enough how much we like Apollo and especially the support help we get from the staff. They are always available, and no question is silly to them! (Type: Public)

Support services were very good! (Type: Public)

Apollo is wonderful for this library. We were on Koha Liblime about a year; it was so bad it defied description. When you (rarely) have to call customer support you get the top guy (Clark Charbonnet) (Type: Public)

Biblionix is open to suggestions that have been made about making the system better for the library. (Type: Public)

We are extremely pleased with Apollo and highly recommend it. The Apollo system cuts our work load down, makes our Library more user friendly for staff and patrons. (Type: Public)

We are very happy with the performance of Apollo Biblionix and the support we get from their IT people. (Type: Public)

We love the performance of Apollo Biblionix program and the support we get from the IT people there. (Type: Public)

A "7" was marked under improvement in customer service, but customer service was already great and we really haven't found it necessary to need help with much of anything as far as Apollo is concerned. Biblionix was a perfect match for our library. (Type: Public)

When I ask a question for help I receive an answer within the same day. (Type: Public)

The Apollo system is very user friendly and a great match for small to mid-sized libraries. (Type: Public)

Very happy with the system. So easy to use. (Type: Public)

While we would like the "search" options simplified, overall we are very happy we chose Apollo as our new ILS. (Type: Public)

We are very satisfied with Biblionix because the company is always ahead of the game. It addresses new capabilities before they are required and makes the transition as painless as possible; for example, changing to the new ILL system in Texas. Our library has been on the program for approximately a year and a half while other libraries are just beginning. (Type: Public)

---

Library Technology Guides is a service provided by Marshall Breeding, independent consultant, author, and speaker.