Library Technology Guides

Current News Service and Archive


August 21, 2006

SirsiDynix SirsiDynix Virtual Reference solution chosen by ASERL Members. SirsiDynix announced that eight members of the Association of Southeastern Research Libraries recently selected its Docutek VRLplus solution for their Ask-A-Librarian online reference service. [Full Announcement].

November 14, 2005

Tutor.com. Tutor.com Launches Ask A Librarian?. Tutor.com announced the launch of a new online reference software suite for public and academic libraries-- Ask A Librarian? and Ask A Librarian Express?. These new products replaces Tutor.comís Virtual Reference Toolkit? and Virtual Reference Express? product lines. [Full Announcement].

June 25, 2005

SirsiDynix National Library of New Zealand wins award for virtual reference initiative using Docutek VRLplus. Docutek, a Sirsi Company, a leading provider of Internet software for academic, public, and K-12 libraries, announced that the National Library of New Zealand recently received a national peer recognition award from GOVIS (Government Information Services Forum) for its AnyQuestions.co.nz virtual reference system, powered by Docutek VRLplus. [Full Announcement].

August 11, 2004

OCLC OCLC and MCLS to combine QuestionPoint, 24/7 Reference services. OCLC and the Metropolitan Cooperative Library System have agreed to combine QuestionPoint and 24/7 Reference to create a more powerful suite of virtual reference tools that brings together the best features of both services. [Full Announcement].

June 04, 2003

Library Systems and Services, Inc. (LSSI). Tutor.com acquires LSSI Reference Division. Tutor.com announced the acquisition of LSSI's Reference Division. The merger of Tutor.com and LSSI Reference brings together two high-growth organizations that have broken new ground in providing libraries with the tools to help them meet the changing needs and expectations of today's information consumer. The knowledge each of the companies has gained about how libraries use one-to-one online services will help the Tutor.com Reference Division explore new ways to improve the experience of library users who tap into these interactive services from the library, home, school, or work. [Full Announcement].

March 24, 2003

Dynix. Dynix partners with LSSI to provide virtual reference services. Dynix has launched a strategic partnership with Library Systems & Services the to make LSSIís Virtual Reference ToolKit available to its customer libraries. [Full Announcement].

September 18, 2002

Library Systems and Services, Inc. (LSSI). San Jose State University and LSSI announce partnership to help educate the next generation of virtual reference librarians. The School of Library and Information Science at San Jose State University and Library Systems and Services announced a major new partnership to help educate the upcoming generations of reference librarians to ply their trade online. [Full Announcement].

August 19, 2002

SIRSI Corporation. Sirsi to provide library users integrated virtual reference. Sirsi Corporation announced a partnership with Library Systems and Services to provide Sirsi libraries and their users with state-of-the-art virtual library reference services. [Full Announcement].

July 3, 2002

Library Systems and Services, Inc. (LSSI). First Global Reference Service Established. The Richland County Public Library in Columbia, S.C., the Brisbane City Council Library Service in Queensland, Australia, and the Somerset County Council Libraries, Arts and Information Service in the United Kingdom are partnering to provide the first 24 hour global reference service. [Full Announcement].

June 4, 2002

Polaris Library Systems. Polaris first ILS to incorporate LSSI Virtual Reference. Gaylord Information Systems and LSSI announced today that Polaris will be the first library automation system to seamlessly integrate the functions of the library's public access catalog with live reference service through LSSI's Virtual Reference ToolKit. [Full Announcement].

May 21, 2002

Library Systems and Services, Inc. (LSSI). Virtual Reference Librarians now have Access to Expert Tutors. E-reference librarians can now help students with their homework help questions by passing them to an expert tutor. Library Systems & Services (LSSI) of Germantown, MA and Tutor.com of New York, NY announced today an alliance to integrate Tutor.com's Live Homework Help, an innovative online tutoring service with the Virtual Reference capabilities of LSSI's Virtual Reference Toolkit. [Full Announcement].

May 20, 2002

. QuestionPoint Collaborative Reference Service to be released June 3 by the Library of Congress and OCLC. The Library of Congress''s Public Service Collections Directorate and the OCLC Online Computer Library Center of Dublin, Ohio, have developed a new collaborative online reference service, to be released on June 3. [Full Announcement].

March 18, 2002

Library Systems and Services, Inc. (LSSI). Library Systems and Services Inc. selects eGain to power virtual reference desks. eGain Communications Corporation, a global provider of eService software, announced that Library Systems and Services Inc. (LSSI) has chosen eGain Live Web 5.0 to power its new Virtual Reference ToolKit. [Full Announcement].

January 10, 2002

NISO NISO establishes networked reference services committee. NISO, the National Information Standards Organization, has announced that a new standards committee is now being organized to develop standards that will enable interoperable, networked reference services. [Full Announcement].

April 25, 2001

National Information Standards Organization. National Information Standards Organization: invitational workshop on networked reference services. Digital Reference Services are increasingly recognized as an essential component of digital library operations. We are seeing that there is a strong need for components of this service to interoperate in order to provide comprehensive and seamless service for the user. This Workshop will explore what standards are needed to facilitate the development and implementation of Digital Reference Services. This Workshop will bring together no more than 35 persons who are experienced and interested in the development of digital reference services to advise NISO on the prospect of successfully introducing standards in this new area of service. [Full Announcement].

April 9, 2001

Convey Systems. Convey Systems assists University of Wisconsin with virtual library. Convey Systems has installed an interactive librarian feature, AskWendt Live, for the University of Wisconsin''s Kurt F. Wendt Library. Using Convey System''s web-based, interactive voice, text chat and application share technology, UW-Madison students and faculty members are now able to engage in librarian-assisted research activities, without ever entering the building. [Full Announcement].

Convey Systems. Convey Systems assists University of Wisconsin with virtual library. Convey Systems has installed an interactive librarian feature, AskWendt Live, for the University of Wisconsin''s Kurt F. Wendt Library. Using Convey System''s web-based, interactive voice, text chat and application share technology, UW-Madison students and faculty members are now able to engage in librarian-assisted research activities, without ever entering the building. [Full Announcement].

February 12, 2001

Library of Congress Library of Congress and OCLC to collaborate on digital reference project. The Library of Congress and OCLC have signed a cooperative agreement to develop a prototype for a new reference service based on the Collaborative Digital Reference Service pilot, begun in early 2000 by the Library of Congress and 16 participating libraries. Now in its third phase, the pilot project has expanded to include more than 60 libraries and other institutions internationally. [Full Announcement].

January 12, 2001

OCLC OCLC to be lead sponsor of digital reference study by Information Institutes at Florida State and Syracuse Universities. The Information Institutes of Florida State and Syracuse Universities announce their intent to conduct a study to assess quality in digital reference service, starting March 1, 2001, pending receipt of adequate funding from interested libraries. OCLC is the lead sponsoring organization for the study. [Full Announcement].

January 10, 2001

Library Systems and Services, Inc. (LSSI). Richardson to be presidental scholar at LSSI. The Department of Information Studies in the Graduate School of Education and Information Studies at UCLA is pleased to announce that Dr. John V. Richardson Jr., Professor, will be a Presidential Scholar of Virtual Reference Services at Library Systems & Services L.L.C. in Germantown, Maryland during his sabbatical from January to September 2002. [Full Announcement].

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