Library Technology Guides

Current News Service and Archive

June 24, 2022

University of Massachusetts Amherst UMass Amherst Libraries migrate to new Library Services Platform. The Libraries will migrate back-end system operations from the current library system (ALEPH) to FOLIO at the end of June 2022. FOLIO is a collaboration of libraries, developers, and vendors building an open source library services platform that supports traditional resource management functionality while also opening the door for innovation in an increasingly digital world. Our Five Colleges libraries will be the first consortium to fully implement FOLIO, and we are excited about the opportunities this forward-looking system will provide. [Full Announcement].

September 1, 2021

Springshare Springshare announces LibConnect: email marketing and engagement product. Springshare unveil LibConnect, a unique platform marrying its existing LibCRM product's functionality with fully featured email marketing and engagement capabilities. [Full Announcement].

February 24, 2021

Springshare Springshare celebrates Global Chat Cooperative's one year relaunch. Springshare recognizes the one year anniversary of the relaunch of the 24/7 Global Chat Cooperative service - a worldwide librarian community answering patron questions and chats when their local librarians are unavailable. [Full Announcement].

January 27, 2021

Springshare Springshare: Measuring User Satisfaction with LibAnswers. Springshare announced a new suite of LibAnswers features dedicated to gathering user feedback and harnessing metrics important to virtual reference, library assistance, and support services. Together they provide customers with the ability to reduce dissatisfied tickets, improve patron satisfaction, and accurately capture staff output. [Full Announcement].

October 15, 2020

Springshare Springshare celebrates Pickup Manager launch for integrated contactless pickups. Springshare launched Pickup Manager, a new LibApps tool designed to help libraries improve workflows around the pickup of library holds. Pickup Manager combines Springhare's scheduling and communication features with integrated library systems (ILS) holds functionality. The end result is an affordable and user-friendly pickup management platform. [Full Announcement].

September 16, 2020

Springshare Springshare: new pickup manager tool for integrated contactless pickups. Springshare announced Pickup Manager - a new LibApps tool designed to help libraries improve workflows around the pickup of library holds. The Pickup Manager combines Springhare's scheduling and communication features and fully integrates them with the integrated library systems holds functionality. The end result is an affordable and user-friendly pickup management platform. [Full Announcement].

July 8, 2020

Springshare Springshare celebrates 24/7 Chat Cooperative launch. Springshare announces the completion of the QuestionPoint 24/7 Reference Cooperative's transfer to the LibAnswers 24/7 Chat Cooperative. Since its launch on February 28, 2020, over 2,800 librarians have joined the global community of Springshare 24/7 librarians and contributing libraries to answer more than 30,000 chats while patrons' local libraries were busy or offline -- questions that would have been unanswered otherwise. [Full Announcement].

June 22, 2020

Springshare Springshare announces LibApps enhancements for safe reopening of libraries. Springshare announced new features of its LibApps platform, all designed to help safely reopen public spaces. Coming in mid-July, LibCal Seats will empower building managers to adhere to social distancing guidelines, support contact tracing efforts (where required), and monitor building capacity by designating individual seats and spaces for reservation. LibCal will also expand integrations with LibAnswers and ILS and offer 2-way communication via SMS/chat to enhance the curbside pickup of holds materials. [Full Announcement].

April 29, 2020

Springshare Springshare Responds to Remarkable Shift to Online Library Services. As libraries across the globe quickly pivoted to online services in response to the pandemic, Springshare today shares some early numbers illustrating the size of this sudden change in library services and how it has supported their efforts thus far. [Full Announcement].

May 31, 2019

OCLC OCLC transfers QuestionPoint 24/7 Reference Cooperative, subscriptions to Springshare platform. OCLC and Springshare have signed an agreement to transfer the QuestionPoint 24/7 Reference Cooperative and all active QuestionPoint subscriptions to Springshare, a recognized leader in the development of reference software for libraries worldwide. [Full Announcement].

May 25, 2016

Springshare ACRL collaborates with Springshare to provide LibGuides access to member units. ACRL announced that Springshare is providing complimentary access to LibGuides and LibAnswers to ACRL membership units. Both tools will be used to create unit-related resources to advance the work of ACRL, and will be available for use by division-level committees, sections, interest groups, discussion groups, and task forces. [Full Announcement].

October 20, 2014

EBSCO Information Services Southern Adventist University chooses EBSCO Discovery Service. Southern Adventist University in Tennessee has selected EBSCO Discovery Service from EBSCO Information Service as its discovery service. Southern Adventist University was recently ranked in the top 30 Best Colleges by U.S. News and World Report for Regional Colleges in the South. [Full Announcement].

April 7, 2010

Springshare Springshare Launches SMS Reference For LibAnswers. Springshare, a leader in developing Web 2.0 apps for libraries, announced an exciting new addition to its LibAnswers platform an SMS Reference module that enables libraries to receive texted reference questions from their customers. LibAnswers is now the only reference system to aggregate questions and answers from the Web, from Twitter, and via SMS into one low-cost solution. [Full Announcement].