Library Technology Guides

Current News Service and Archive

March 12, 2014

Altarama. RefTracker Express – big features for smaller request management services. Altarama announced RefTracker Express, a version of the RefTracker Information Request Management System that starts delivering benefits within hours, with minimal request service staff setup and training time required and no IT department involvement. [Full Announcement].

January 24, 2014

Altarama. Altarama announces RefStaffing service at ALA Midwinter Conference. Altarama Information Systems has just launched a staffing service for libraries that need help filling virtual reference service schedules. RefStaffing provides the academic, public and special libraries that use Altarama’s RefChatter and RefTracker software platforms with new options for enhancing their online services. [Full Announcement].

July 11, 2009

Altarama. Altarama announces addition of an online screen sharing teaching tool to its unique range of reference service delivery products. Altarama announced RefTutor, a new concept for teaching online information seeking skills, using screen sharing technology for tasks that, until now, have needed the often unreliable co-browse technology. RefTutor will be integrated with all of Altarama's reference service provision products, initially appearing in VRLplus online reference in August 2009, and soon after in RefTracker request management and then RefChatter online reference using Instant Messaging, with service wide integration of statistics from all service delivery methods ultimately in RefTracker. [Full Announcement].

April 22, 2009

Altarama. Altarama Information Systems selects Landslide's CRM Solution as its corporate sales system. Landslide Technologies, Inc. ( provider of industry's first Sales Production System, today announced that Altarama Information Systems, a provider of information management systems and strategic consulting for libraries, has selected Landslide's CRM Solution as its corporate sales system.Altarama Information Systems specializes in the provision of products and services that supplement all types of library management systems (especially products that assist reference librarians), and to act as a consultant independent of any library management system supplier. [Full Announcement].

October 1, 2008

Altarama. Altarama introduces RefChatter for libraries challenged by Instant Messaging. Altarama Information Systems announced availability of RefChatter, a new module that joins RefTracker, DeskStats, VRLplus and SMSreference in the Altarama suite of integrated products for managing online and personal reference services in libraries. RefChatter is a totally Web-based system for delivering online reference services to the increasingly large number of patrons who use Instant Messaging as their preferred electronic communication method. [Full Announcement].

June 6, 2008

Altarama. National Library of Australia installs RefTracker. The National Library of Australia installed a RefTracker Request Management System to more efficiently manage and count the more than 20,000 requests coming into the library annually. [Full Announcement].

May 8, 2008

Altarama. Altarama Announces Acquisition of Docutek VRLplus. Altarama Information Systems announced that it has acquired the VRLplus business from the Docutek division of SirsiDynix, Inc. Altarama, a pioneer in digital reference tools, has already assumed day-to-day responsibility for customer support and product development, aided by former Docutek technical experts. [Full Announcement].

November 02, 2004

Altarama. Altarama introduces Reference by SMS at VRD 2004 in Cincinnati. Altarama announces Reference by SMS, the first service designed specifically to allow libraries to seamlessly expand their reference delivery methods to include SMS ("simple message service"). More commonly knows as "text messaging," SMS has seen its popularity explode among students, business people, and nearly everyone else with a cell phone. [Full Announcement].