March 18, 2021
Springshare announces new LibCal Mapping Features. Springshare announced LibCal mapping module, a new tool that visually engages and informs library patrons as they navigate the reservation process. Launching in April, these optional features include interactive maps for booking in-person activities and directional maps for event and appointment locations. [Full Announcement].
March 10, 2021
Lean Library partners with Springshare to Bring LibGuides Into the Patron Workflow. Lean Library, a browser extension from SAGE Publishing that delivers library services directly into the patron's workflow, announced its partnership with Springshare, the maker of LibGuides. Together, Lean Library and Springshare will provide libraries the ability to deliver library support and instruction to patrons at their point of need, on any academic resource or website online. [Full Announcement].
February 24, 2021
Springshare celebrates Global Chat Cooperative's one year relaunch. Springshare recognizes the one year anniversary of the relaunch of the 24/7 Global Chat Cooperative service - a worldwide librarian community answering patron questions and chats when their local librarians are unavailable. [Full Announcement].
January 27, 2021
Springshare: Measuring User Satisfaction with LibAnswers. Springshare announced a new suite of LibAnswers features dedicated to gathering user feedback and harnessing metrics important to virtual reference, library assistance, and support services. Together they provide customers with the ability to reduce dissatisfied tickets, improve patron satisfaction, and accurately capture staff output. [Full Announcement].
October 15, 2020
Springshare celebrates Pickup Manager launch for integrated contactless pickups. Springshare launched Pickup Manager, a new LibApps tool designed to help libraries improve workflows around the pickup of library holds. Pickup Manager combines Springhare's scheduling and communication features with integrated library systems (ILS) holds functionality. The end result is an affordable and user-friendly pickup management platform. [Full Announcement].
September 16, 2020
Springshare: new pickup manager tool for integrated contactless pickups. Springshare announced Pickup Manager - a new LibApps tool designed to help libraries improve workflows around the pickup of library holds. The Pickup Manager combines Springhare's scheduling and communication features and fully integrates them with the integrated library systems holds functionality. The end result is an affordable and user-friendly pickup management platform. [Full Announcement].
July 8, 2020
Springshare celebrates 24/7 Chat Cooperative launch. Springshare announces the completion of the QuestionPoint 24/7 Reference Cooperative's transfer to the LibAnswers 24/7 Chat Cooperative. Since its launch on February 28, 2020, over 2,800 librarians have joined the global community of Springshare 24/7 librarians and contributing libraries to answer more than 30,000 chats while patrons' local libraries were busy or offline -- questions that would have been unanswered otherwise. [Full Announcement].
June 22, 2020
Springshare announces LibApps enhancements for safe reopening of libraries. Springshare announced new features of its LibApps platform, all designed to help safely reopen public spaces. Coming in mid-July, LibCal Seats will empower building managers to adhere to social distancing guidelines, support contact tracing efforts (where required), and monitor building capacity by designating individual seats and spaces for reservation. LibCal will also expand integrations with LibAnswers and ILS and offer 2-way communication via SMS/chat to enhance the curbside pickup of holds materials. [Full Announcement].
April 29, 2020
Springshare Responds to Remarkable Shift to Online Library Services. As libraries across the globe quickly pivoted to online services in response to the pandemic, Springshare today shares some early numbers illustrating the size of this sudden change in library services and how it has supported their efforts thus far. [Full Announcement].
May 25, 2016
ACRL collaborates with Springshare to provide LibGuides access to member units. ACRL announced that Springshare is providing complimentary access to LibGuides and LibAnswers to ACRL membership units. Both tools will be used to create unit-related resources to advance the work of ACRL, and will be available for use by division-level committees, sections, interest groups, discussion groups, and task forces. [Full Announcement].
April 7, 2010
Springshare Launches SMS Reference For LibAnswers. Springshare, a leader in developing Web 2.0 apps for libraries, announced an exciting new addition to its LibAnswers platform – an SMS Reference module that enables libraries to receive texted reference questions from their customers. LibAnswers is now the only reference system to aggregate questions and answers from the Web, from Twitter, and via SMS into one low-cost solution. [Full Announcement].