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Digital reference primer

University of Illinois at Urbana-Champaign [August 7, 2002]


Abstract: From the website:

This resource is intended to provide a basic, general introduction to digital reference services. I define digital reference services as the provision of reference services, involving collaboration between library user and librarian, in a computer-based medium. These services can utilize various media, including e-mail, Web forms, chat, video, Web customer call center software, Voice over Internet Protocol (VoIP), etc.
This page lists ten recommended general readings, selected for the overviews they give of major issues; four bibliographies for locating materials for further reading; five “directory” sites providing links to interesting information on the topic; and information on two online discussion groups that deal with digital reference.

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Publication Year:2002
Type of Material:Article
Language English
Published in: University of Illinois at Urbana-Champaign
Issue:August 7, 2002
Notes:Graduate School of Library and Information Science; University of Illinois at Urbana-Champaign
Subject: Digital reference service
Online access:
Record Number:9922
Last Update:2022-07-02 03:50:06
Date Created:0000-00-00 00:00:00