Alberta, Canada. Chinook Arch Regional Library System in Alberta, Canada is the first library anywhere to employ Version 2 of the ISO ILL standard (ISO 10161) in its daily operations for interoperation with another implementor's ILL application. The library uses epixtech inc.'s Resource Sharing System (RSS) to send ISO ILL request messages to NAVIS, the National Library of Canada's ILL management system. According to Mary Jackson, Senior Program Officer for Access Services at the Association of Research Libraries, this is the first known use of this standard, which was developed by the library community to facilitate borrowing of materials across a variety of automation and interlibrary loan management systems.
Fiona Dyer, Manager of Public Services at Chinook Arch, stated "RSS has allowed us to automate every step of our interlibrary loan service. We have gone from 12-inch high, three-week long paper backlogs to receiving, searching and securing a lender for patron requests within 8 hours. Patrons and front-line library staff love being able to track the status of requests through the Internet and our workflow is no longer interrupted with telephone calls for status updates. The ISO protocol automates communication with our partners so that each request requires significantly less human intervention than our previous model, which had staff handling each request an average of ten times. In short, RSS streamlined our workflow and significantly improved the service we offer to Alberta's public library users. It will just keep getting better, too, as more Canadian libraries adopt ISO ILL software." Interlibrary loan service to public libraries in Alberta is provided through a contract with the Alberta Public Library Electronic Network.
The National Library of Canada also expressed their hope that other public and academic libraries would implement ILL practices that support this standard. According to Carol Smale, Director of Resource-Sharing Services at the National Library of Canada, "The National Library of Canada has been using an ILL protocol-based system since 1987 and has supported several Canadian library system developers to build protocol-based systems. We have just completed enhancements to NAVIS, our in-house ILL management system, which adds a component to support ILL messaging conforming to the IPIG Profile. It is very exciting for us to be a partner with Chinook Arch in this landmark event in the evolution of the ILL protocol."
epixtech, inc. President Lana Porter said, "epixtech has long been a leader in developing and supporting standards like ISO ILL and it is gratifying to see positive results from this effort. It is also a real pleasure to enable our library partners to realize their vision of better, more streamlined methods of serving their patrons." RSS was among the first interlibrary loan products to comply with the IPIG protocol and it continues to offer innovative interlibrary loan solutions to its customers who include the State of New Jersey, California State University, the City University of New York, the University of British Columbia, and the University of Chicago.
About epixtech, inc.
epixtech is the leading provider of automation technologies, solutions and services for more than 7,600 libraries worldwide. epixtech's award-winning library automation systems, ConnectLib solutions for patron self-services, desktop management and interlibrary loans and its new Web-based solutions and services empower libraries and their patrons. epixtech was formerly Ameritech Library Services, a subsidiary of Ameritech, and became a private corporation in December 1999. epixtech's library automation solutions meet the needs of academic, research, public, corporate, consortia and K-12 school libraries. Headquartered in Utah, epixtech has offices in Evanston, Illinois; Waterloo, Ontario; as well as in Australia, France, Ireland, the United Kingdom, New Zealand, and Taiwan, epixtech, inc. is located at 400 West 5050 North, Provo, Utah 84604; Telephone:1-800-288-8020; fax: 801-223-5202; and www.epixtech.com.