Each year Library Systems Newsletter surveys the library automation industry to get an overview of the market and to facilitate comparison among vendors. The March and April double issue described the vendors of library automation products which use UNIX and other multi-user operating systems. This issue is devoted to the vendors of PC- and Macintosh-based multi-function products-those using Windows 95/98, DOS, or Macintosh operating systems to support at least three fully integrated modules, including either circulation or patron access catalog. Not included are products which include only a single module such as acquisitions, serials control, or cataloging; or two modules such as cataloging or a union database and interlibrary loan.
While some of the products developed for the Windows operating system are now available under Windows NT, the vast majority of the sales have continued to be for Windows 95/98 and the target market has been small libraries, especially those in schools and, to a lesser extent, special libraries. Library.Solution by TLC (The Library Corporation), which utilizes the NT operating system exclusively, and which is targeted at mid-size libraries, was included in the March-April issue because it competes against UNIX products. (Vendors of UNIX products are increasingly offering NT as an option.)
While several vendors included here offer only software packages, this report also identifies vendors which claim to sell "turnkey" systems. While our definition of turnkey includes provision of hardware, software, installation, training, and ongoing support from a single source; it is clear that many vendors of PC and Mac-based products do not regard installation and on-site training part of the definition because the cost of such services might put the products out of reach of many libraries. We have, therefore, decided to call the more limited scope of offering both hardware and software without installation and on-site training "bundled" products.
Unlike the multi-user systems market detailed in the March-April issue, many vendors of PC- and Mac-based systems offer only a limited number of modules. While circulation and patron access catalog modules are offered by nearly all PC- and Mac-based system vendors, a minority offer acquisitions and serials control, and few offer more than five modules. In contrast, the multi-user systems discussed in the March-April issue support 10-14 modules each. The vendors covered in this report also focus far more on the school and special library markets than the vendors covered in the March-April issue.
This survey uses the same methodology employed in previous years. Vendors were contacted by fax and mail, with follow-up by e-mail and telephone as necessary. Our queries focused on whether the product was available as a bundled product, software only, or both; the hardware platform, operating system, and programming language; the number of sales (contracts, not the number of packages) during the past calendar year; the total number of installations; types of libraries served; the percentage of customers using each module or major function; corporate revenues and profitability; and the number of staff devoted to software maintenance and development, sales and marketing, and other customer support. Major enhancements as reported by the vendors also are included.
LSN limited the survey to North American vendors. We identified 18 which were actively marketing PC- or Mac-based library automation products and sent survey forms to each in early 1999. The 11 vendors that responded appear to account for more than 90% of the contracts awarded in 1998.
The respondents reported the signing of 14,199 contracts in 1998-down from 15,656 in 1997. The total number of installation rose to 66,526. As many as one-third of the installed systems operate on a single PC or Mac. The remainder, which are networked, generally average five users, therefore, it is not possible to meaningfully compare the figures with those reported by the vendors of UNIX and other multi-user operating systems as these systems support an average of more than 50 users. The figures are useful in comparing the vendors discussed in this issue with one another.
Total annual revenue for this industry segment appears to be under $100 million. Follett and Winnebago, the market leaders, reported gross sales of $25 - $30 million each; Alexandria and Nichols, $5 - $10 million each; CASPR, $1 - $2.5 million; and On Point and Ringgold under $1 million each. The others did not disclose sales figures.
Table 1 ranks the vendors according to the total number of contracts signed during 1998. Table 2 is a ranking of total number of customers installed and currently supported.
The vendor reports are arranged alphabetically and based on information furnished by the respondents.
ALEXANDRIA/COMPANION CORPORATION offers two products: Alexandria for Windows and Alexandria for MacOS. Software only is offered. The two products are discussed together because they are almost identical except for the operating systems. The former product is available with the Windows95/98, Windows NT, and Novell operating systems using Fox Base as the database management system and Visual C++ as the programming language. Standalone, LAN, and WAN versions are available. The latter is available with the Mac Os 8, 8.1 and 8.5 operating systems using a proprietary DBMS and the C++ programming language. The size of each of the systems is limited only by hardware configuration. The systems are capable of taking in, storing, and exporting MARC records.
The vendor sold 211 of the Windows version and 225 of the MacOS version in 1998, bringing the total number of installed systems to 1,268-all in North America. Over 87% of the sales were to school libraries, and over 7% to special libraries. Sales to public and academic libraries were approximately 5% of the total. All sites are using circulation and the GUI patron access catalog. Some 90% are using acquisitions and local cataloging. Over 60% have a Web-based patron access catalog. Approximately 20% are using materials booking, interlibrary loan, journal citation files, and remote database searching through a gateway. Ten percent have Z39.50 clients.
The vendor realized an after-tax profit on revenues of $5 - $10 million in 1998. There were 12 staff committed to software development and maintenance, 22 to sales and marketing, and 18 to customer support. There are two to four releases each year. In 1998, the releases included integration of the Web server and e-mailing of overdue notices for the Windows product and journal indexing and advance bookings for the Mac product.
The vendor maintains its headquarters in Salt Lake City, with affiliates in six other countries. (Alexandria/COMpanion Corporation, 1831 Fort Union Blvd1 Salt Lake City, UT 84121; (801) 943-7277; fax (801) 943- 7752; www.companioncorp.com].
BRODART AUTOMATION offers two products which meet the criteria of the survey: Precision One Integrated System, and Media Minder. The company sells both bundled and software only, but it recommends that hardware be purchased locally.
Precision One Integrated System runs on IBM PC compatibles with MS-DOS 5.0 or higher as the operating system. A Windows NT version was introduced during the past year. The DBMS is proprietary and the programming languages are C, C++, and Assembly. It is available in both a standalone and LAN version; the LAN version has no maximum number of concurrent users or maximum database size. The system is capable of taking in, editing, retaining, and outputting full-MARC bibliographic records.
There were 20 contracts signed in 1998, bringing the total to 272-about two-thirds standalone systems. Some 61% of the customers are public libraries, 32% are school, and 7% are special libraries.
All of the sites are using local cataloging, patron access catalog, and interlibrary loan modules; 90% each circulation and inventorying. Approximately 90% have a Precision One Cataloging System interface; and 10% each have OCLC and BiblioFile interfaces.
The company had 9 staff committed to software development and maintenance of the product, 11 to marketing and sales, and 15 to other customer support. Releases are issued as necessary usually twice per year.
Media Minder also runs on IBM PC compatibles using DOS 5.0 or higher. Windows 95 and Windows NT versions were introduced during the past year. The DBMS is Btrieve and the programming language is Turbo Pascal. The product is available in a standalone and LAN version; the LAN version has no maximum number of concurrent users or database size. The system can import and export MARC records.
There were 21 contracts signed during 1998, bringing the total number of customers to 265-all in North America. Some 75% were in school libraries, 15% in special, and 10% in academic libraries.
All sites are using the patron access catalog, authority control, local cataloging, inventorying, materials booking, and the report generator modules.
There were 5 staff committed to software development and maintenance, 8 to marketing and sales, and 5 to customer support. Releases are issued as necessary-usually once per year. The company declined to provide information on gross sales or profitability. Offices are maintained in Williamsport (PA) and Brantford (Ontario, Canada).
[Brodart Automation, 500 Arch Street, Williamsport, PA 17705; (800) 233- 8467; fax (570) 327-9237; www.brodart.com].
CASPR LIBRARY SYSTEMS, INC. offers LibraryWorld as a software-only product which runs on Macintosh or IBM or compatible PCs using Macintosh OS or Windows 3.1, Windows 95/98, or Windows NT. The DBMS used is The MARC Database Engine (MDE), and the programming languages are C and C++. For the LAN versions, the number of concurrent users is limited only by the size and speed of the network being used; the maximum database size is 20 million catalog records and 20 million patron records. The system is capable of taking in, retaining, and outputting full-MARC bibliographic records.
The vendor reported a total 338 signed contracts for 1998, bringing its customer base to 8,065 worldwide, including 7,859 in North America. The total number of installation includes some 1,300 LibraryWorks installations made prior to the release of the current product, 3,000 former Columbia Library System customers, and 2,000 Chancery Software customers. The former was the result of a purchase of the Columbia Library System product from the McGraw-Hill companies; the latter the result of a licensing agreement with Chancery which replaced that company's Library Pro 1 with CASPR's LibraryWorks at 2,000 school libraries. The total customer base consisted of 88% school libraries, 8% special, 3% academic, and 1% public libraries.
All sites are using local cataloging, authority control, circulation, patron access catalog, interlibrary loan, report generator, journal citation files, inventory control, GUI patron access catalog, and GUI Technical Services; and 5% have a Web patron access catalog. All sites are capable of utilizing OCLC, RLIN, UTLAS, WLN, BiblioFile, CD-ROM, and LAN interfaces. Acquisitions and serials control are used by approximately 35% of the sites each.
Gross revenues were between $2.5 and $5 million, with an after-tax profit. The vendor did not provide staffing information. There are two enhancement releases each year, the latest included the Web-based patron access catalog, patron pictures, and 856 URL links.
[CASPR, Inc., 100 Park Center Plaza, Suite 500, San Jose, CA 95113; (800) 852-2777 or (408) 882-0600; fax (408) 882-0608; www.caspr.com].
EOS INTERNATIONAL offers Graphical Library Automation System (GLAS), Manager Series, and T Series as both bundled and software only products for PCs. The first two products were formerly marketed by DataTrek, one of two companies which merged to form EOS International. The third was formerly known as the Information Navigator in the U.S. and TINLIB in the rest of the world. It was developed by IME, the other company which was absorbed into the new EOS International. Major upgrade releases for all of the products are made every 12-18 months and are free to clients ~4ith an active software support subscription. Minor updates are released on an as needed basis and are free to all clients. The company provides toll-free customer support.
GLAS runs on Windows 3.1 or greater, Windows 95/98, and Windows NT. It is available in standalone and LAN versions. It uses the FoxPro DBMS and the Visual Objects programming language. The only limitation on the number of users is the hardware. Maximum database size is 250,000 bibliographic records, 250,000 item records, and 250,000 patron records; and the system is capable of taking in, editing, retaining, and outputting full-MARC bibliographic records.
There were 272 contracts signed during 1998, bringing the total number of customers to 1,134, including 890 in North America and 146 in Europe. Approximately 82% of the customers are special libraries, 7% academic, 8% school, and 3% public libraries.
Some 28% of the sites are using acquisitions; 63%, serials control; 81%, local cataloging; 58%, circulation; 54% GUI patron access catalog; and 25% the Web-based patron access catalog.
There were 6 staff devoted to software development and maintenance, 11 to sales and marketing, and 14 to customer support. There are major releases twice each year. The Web-based patron access catalog was the most important release in 1998.
Manager Series runs under MS-DOS and Novell Network 2.0 or higher. It uses dBase IV as the DBMS, and C and Clipper 5.2 as the programming languages. It is available in standalone and network versions. Hardware is the only limiting factor in the number of users which can be supported. Maximum database size is 250,000 bibliographic records, 250,000 item records, and 250,000 patron records; and the system can input and output records in full-MARC format, but cannot store them.
There were 15 contracts signed during 1998, bringing the total number of customers to 981, including 782 in North America and 155 in Europe. Approximately 49% of the customers are special libraries, 39% school, 8% academic, and 4% public libraries. Nearly 75% of the sites are using the local cataloging module; 38%, serials control; 19%, acquisitions; 65%, circulation; 35%, the GUI-based patron access catalog; and 5%, the Web-based patron access catalog. Nearly 57% have the capability to use OCLC, RLIN, WLN, BiblioFile, and UTLAS interfaces.
The vendor had one person devoted to software development and enhancement at year-end, none to sales and marketing, and two to customer support. The figures reflect the vendor's emphasis on the GLAS product. Software enhancements are made as needed.
T Series run on MS-DOS 6.x or as an MS-DOS task under Windows 3.1x. It uses the E-R DBMS and the code is in 0+ and C++. There also is a UNIX version. The MS-DOS and Windows products are available in standalone and LAN versions. The maximum number of concurrent users on the LAN versions is determined by the host network limitations. There is no limit on the number of records in the database.
There were 46 contracts signed during 1998, bringing the total number of customers to 654-377 of them in Europe, 60 in North America, and 198 in Asia/Oceania. Over 43% of the customers are public libraries, 30% special, 27% academic, and 1% school libraries.
Circulation is used by 94% and the patron access catalog by 81% of the sites. Acquisitions is used by 54% of customers; serials control by 56%; local cataloging with authority control by 97%; the report generator by 7%; and Z39,50 client by 21%.
There were 6 staff devoted to software development and maintenance, 4 to sales and marketing, and 5 to customer support. Releases are issued as necessary.
Revenues were not reported, but an after-tax profit was claimed.
Corporate headquarters is located in Carlsbad (CA), European headquarters in London, Asia Pacific headquarters in Singapore, and there is a regional office in Paris.
[EOS International, 5838 Edison Place, Carlsbad, CA 92008-6596; (800) 876-5484 or (760) 431-8400 or (800) 876-5484; fax (760) 431-8448; www.eosintl.com.]
FOLLETT SOFTWARE COMPANY offers three separate products: Circulation Plus, Catalog Plus and Alliance Plus-each available in three different versions for DOS, Windows, and MacOS. The first supports circulation and simple cataloging; the second supports complete cataloging and online searching, including a patron access catalog; and the third is a MARC cataloging facility. Although sold separately, the products can be integrated with one another to create a multi-function system. In addition to these three core products, WebCollection Plus for Windows, is available as a Web-based patron access catalog. All are offered as software only products.
Follett creates products in the MS-DOS, Windows 95/98, Windows NT, and Mac OS environments, using the C-Tree DBMS, and the C++ programming language. Toll-free customer service is provided. Standalone and LAN versions are available of all products. The maximum number of concurrent users is 250; the database size is dependent on the hardware. The systems are capable of fully manipulating full-MARC records.
The vendor reported 211 sales of Circulation Plus for DOS in 1998, 332 of Alliance Plus for DOS, 523 of Catalog Plus for DOS, 1,690 of Circulation Plus for Windows, 2,571 of Catalog Plus for Windows, 1,921 of Alliance Plus for Windows, 472 of WebCollection Plus for Windows, 139 of Circulation Plus for MacOS, 172 of Catalog Plus for MacOS, and 180 of Alliance Plus for MacOS-a total of 8,211 sales. The total number of customers at year-end was 30,074, nearly all in North America. Over three-fourths of the customers use networked versions. Over 95% of the customers are school libraries.
Only Circulation Plus, Catalog Plus, Alliance Plus have authority control. All sites have local cataloging, 98% each have circulation and inventorying, and more than 80% have patron access catalog-primarily the GUI-based patron access catalog. Ten percent of the Windows product users are using the Web-based patron access catalog, Web Collection Plus. The company reported gross revenues in the $25-$30 million range with an after-tax profit. A staff of 34 was committed to software development and maintenance for all products, 74 to marketing and sales, and 74 to customer support.
The vendor is headquartered in McHenry, IL, and has sales representatives throughout the U.S. and Canada.
[Follett Software Company, 1391 Corporate Drive, McHenry, IL 60050-7041; (815) 344-8700 or (800) 323-3397; fax (815) 344-8774; www.fsc.follett.com].
KELOWNA SOFTWARE LTD. offers Library 4 Universal as a software only product for Windows95/98, Windows NT, and MacOS using the 4th Dimension DBMS and programming language. Standalone and LAN-based versions are available. The maximum number of concurrent users is 1,533 and the maximum number of records is 16.77 million. The system can fully manipulate full-MARC records.
The vendor declined to provide data about its sales, installations, break-down of customers by type of library, or geographic distribution.
All of the customers have acquisitions and local cataloging with authority control. Over 80% use the circulation and patron access catalog modules-approximately half each with GUI and Web-based PAC. Half each have OCLC and WLN interfaces.
The vendor issues at least two releases each year. Headquarters is in Kelowna, British Columbia. [
Kelowna Software Ltd., 2000 Spall Road #200, Kelowna, BC; (250) 860-4123; fax (250) 860-4240; www.L4U.com].
There were 1,710 systems sold in 1998, bringing the total number of sites to 4,766, almost all in North America. Nearly one-third of the customer base is using Molli, an older generation product. Some 84% of the customers are school libraries, 6% are public, 7% are special, and the rest are academic libraries.
All sites are using local cataloging, authority control, circulation, inventorying, GUI-based patron access catalog, and report generator; 2.3% are using the Web PAC; and 1% each are using acquisitions and serials control. All of the sites have OCLC, RLIN, UTLAS, WLN, and BiblioFile interfaces. Some 4.2% have a Z39.50 client.
Gross revenues were between $5 and $10 million with an after-tax profit.
A staff of 17 was committed to software maintenance and development at the end of 1998, 43 to marketing and sales, and 11 to customer support. There usually is a software release once each year. In addition to LaCrosse, Nichols has offices in Austin and Edmonton. Austin is the primary sales office for the U.S.
[Nichols Advanced Technologies, Inc., 8911 Capital of Texas Highway, Suite 2100, Austin, TX 78759; (512) 342- 2850; fax (512) 342-2827; www.nichols-inc.com.]
ON POINT, INC. offers its TLC (Total Library Computerization) product as software only for PCs running Windows and MacIntosh. The operating systems are Windows 95/98, Windows NT, and MacOS. The DBMS and programming language are Filemaker Pro. Both standalone and LAN versions are available. The LAN is limited to 25 users without a server and 100 with a FileMaker Pro server. The maximum database size is 2.0 GB per module. The system extracts data from MARC records, but does not store the records in the MARC format, nor does it export records in the MARC format.
The company declined to provide information about sales and number of installations, it did report that 93% of its sites are special libraries.
The product includes more than the typical number of modules. Over 75% of sites use cataloging, circulation, the patron access catalog, and journal citation files. Half use serials control, and.20% use acquisitions. Approximately 75% use the GUI-based patron access catalog, and some 25% the Web-based patron access catalog.
The vendor had revenues of under $1 million and realized a profit. It issues maintenance releases as needed. There is one person devoted to both software development and maintenance, and customer support. Another person is devoted to sales and marketing. The vendor maintains a single office in Washington, D.C.
[On Point, Inc., 2606 36th Street NW, Washington, DC 20007; (202) 338-8914; fax (202) 337-7107; www.onpointinc.com].
RINGGOLD MANAGEMENT SYSTEMS, INC. offers Nonesuch Acquisitions, Nonesuch Catalog Control System, and Nonesuch Circulation as both bundled and software-only Windows 95/98 and NT-based products. The DBMS is Access or SQL server and the programming languages are COBOL, BASIC, Visual BASIC, and SQL. All come as standalone and LAN versions. The products qualify under the terms of the survey in that they can be combined into a multi-function system. The maximum number of concurrent users for all three is not limited by the software. The system takes in, stores, and exports full-MARC bibliographic records.
The vendor sold one system in 1998, bringing its total to 19, including 18 in North America and one in the Caribbean. Seventy percent of the installations are in public libraries and 30% in academic libraries.
Sixty percent of the sites use acquisitions, 30% each use local cataloging and circulation, and 10% use the patron access catalog-all GUI.
The vendor realized revenues of under $1 million, in 1998 and did not comment on prof itability. The vendor offers one release a year. The major enhancement in 1998 was a distributed synchronized patron access catalog. There was one person devoted to software development and maintenance, and one to sales and customer support.
The sole office is in Beaverton, OR.
[Ringgold Management Systems, Inc., Box 368, Beaverton, OR 97075-0368; (503) 645-3502; fax (503) 690-6642; www.ringgold.com].
SIRS, INC. offers Mandarin Library Automation System both bundled and software only. While staff workstations must be PCs, the patron access catalog is supported on both PCs and Macs. The operating systems are Windows 95/98 and NT. The DBMS is proprietary and the code is written in C++. Both standalone and LAN-based versions are offered. The LAN version has no maximum number of concurrent users and number of records. The system is capable of fully manipulating full-MARC bibliographic records.
During 1998, 155 contracts were signed, some 80% software only. The total customer base was 1,980 libraries, including 1,936 in North America and 28 in Europe. Over 85% of the customers are school libraries, 6% are public, 5% academic, and the rest special libraries.
Cataloging support system interface and EDIFACT are not supported. All of the sites are using local cataloging, circulation, inventorying, and patron access catalog; 1% each are using acquisitions and serials control. Approximately 85% have the GUI-based patron access catalog. Z39.50 client and server are used by 5%.
The vendor declined to release revenue figures, but claimed a profit. It issues at least one release a year. There were 13 staff committed to software development/maintenance, 26 to sales/marketing, and 35 to customer support. Major enhancements included Y2K compliance and completion of SIRS Mandarin M3, the successor product to the Mandarin 2.80 series.
The company maintains offices in Montreal and Champlain (NY), as well as in Boca Raton.
[SIRS, Inc., P.O. Box 272348, Boca Raton, FL 33427; (561) 994-0079 or (800) 232-SIRS; fax (561) 994-4704; www.sirs.com].
WINNEBAGO SOFTWARE COMPANY offers CIRC/CAT for MS-DOS, CIRC/CAT for MacOS, and CIRC/CAT Spectrum as software-only.
CIRC/CAT for MS-DOS uses the MS-DOS 3.11 and later operating systems on any IBM-compatible PC. The DBMS is BTrieve and the programming language is Pascal. Both standalone and LAN versions are available. The number of users and number of records are limited only by the hardware. The system takes in, stores, and exports full-MARC bibliographic records.
The total number of contracts signed in 1998 was 138, bringing the total number, of customers to 7,731. Ninety percent of the customers are in the U.S., and more than 86% of them are school libraries. Approximately 7% are public, 5% special, and 2% academic libraries. All sites have acquisitions, local cataloging, authority control, circulation, inventorying, patron access catalog, materials booking, and report generator; and all have a cataloging support system interface.
CIRC/CAT for MacOS is written in C++ for Mac 68020 and higher machines. The DBMS is Faircom and the programming language is C++. Both standalone and network versions are available. Only hardware limits the number of users and database size. The system inputs, stores, and exports full-MARC bibliographic records.
There were 168 contracts signed in 1998, bringing the total number of customers to 3,180. More than 90% are U.S. libraries, and more than 95% of which are school libraries. Three percent of the customers are academic libraries and 2% are special libraries.
All sites have the local cataloging, circulation, inventorying, GUI-based patron access catalog, report generator, and community information modules; and all have a cataloging support system interface.
CIRC/CAT Spectrum runs on Motorola and Intel-based PCs and for Mac 68020 and higher platforms. The operating systems are Windows 95/98, Windows NT, and Mac OS. The DBMS is Faircom and the code is written in C++. Standalone and LAN versions are available. Only the hardware limits the number of users and number of records. The system takes in, retains, and outputs full MARC records.
There were 2,668 new contracts in 1998. The total number of customers at the end of the year was 5,673, of which over 90% are in the U.S., and more than 86% are school libraries. Five percent of the customers are special, 7% public, and 2% academic libraries.
All of the sites have local cataloging, circulation, GUI-based patron access catalog, community information, and report generator; and all have a cataloging support system interface. Over 80% have the Web-based patron access catalog. Only 1% have Z39.50 client/server.
The vendor reported revenues of $25 - $30 million, and realized an after-tax profit. A staff of 35 was committed to software maintenance and development for all three products, 130 staff to marketing and sales, and 34 to customer support.
[Winnebago Software Company, 457 East South Street, Caledonia, MN 55921; (800) 533-5430; fax (608) 779-4393; www.winnebago.com].