Library Technology Guides

Four major PC manufacturers continue to dominate the corporate PC market, the market for sales to companies with at least 500 employees. Compaq continues to be the market leader with a 19.8 percent market share, but Dell is gaining ground and is now at 12.9 percent. It may pass IBM--currently at 14.8 percent--in the next year to take second place. Gateway is a distant fourth at 7 percent. The reason why three companies have almost half of the market is that they offer the best post-sale services and support. GartnerGroup, a market research firm, recently predicted that by 2002 the major suppliers of PCs will realize at least 40 percent of their revenue by providing computer services and technical support.