John Beyer has been appointed Director of Maintenance and Support for DataPhase Systems, Inc. DataPhase Vice President of Engineering, Bill Addiletta, said in an interview with LSN that the appointment reflects recognition of the increased size and complexity of DataPhase, which now has 8 people in maintenance alone. DataPhase wanted a maintenance and support director who had defined and specialized skills in the area. Maintenance supervision will be John's sole responsibility, said Adiletta.
The appointment does not reflect a change in Data General's role as the 3rd party hardware maintenance organization for DataPhase Systems.
Libraries with maintenance problems will continue to call the DP Service Desk. If they need to go higher up, John Beyer would be the next step.
The editors believe that the appointment signals a general trend to greater emphasis on maintenance support by turnkey vendors.