Update as of 9/02/2022: As Baker & Taylor has previously announced, we detected a ransomware incident that is affecting several B&T services. Our IT staff and others are working incredibly hard to restore our systems to allow us to continue serving our customers, and we are pleased to report that we are making good progress on these efforts. Our phone systems are operational, and our value-added services are being brought back online in our service centers.
As we continue our recovery efforts, we understand that you may be concerned about whether it is safe for you to interact with Baker & Taylor electronically. We want to assure you that confirming the security of our environment has been, and remains, a top priority for us as we work through the recovery process. In fact, the methodical pace of our restoration is in part a reflection of our efforts to recover safely and thoughtfully, with guidance from industry experts. We expect additional systems to come online shortly. But consistent with our approach, we will not bring them up until we are confident in their security.
We know how disruptive this incident has been for our customers and partners and we remain committed to fully resolving it. We will continue to partner with our cyber intelligence experts to further investigate, and we will provide additional relevant information as it becomes available.
About Baker & Taylor
Baker & Taylor is the largest supplier of library content, software and services to public and academic libraries in the U.S. We also provide sales, manufacturing, warehousing and distribution support to small and mid-sized publishers through our Publisher Services business.
Our mission is to support libraries in their efforts to serve their communities. Founded in 1828, Baker & Taylor has proudly served as a trusted partner for public and academic libraries for nearly two centuries, helping libraries improve community outcomes through literacy and learning.