Crowd-sourced vendor evaluations: Findings of the 12th Annual Library Perceptions Report
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Abstract: Our speaker shares his secrets after conducting the “International Library Automation Perceptions” survey for more than 10 years. The survey gauges library satisfaction with their current automation systems and tracks trends such as interest in open source products and moving to competitive products. Libraries often look to this survey as staff evaluate automation products. Vendors likewise use survey results as one way to gauge their customer service performance and to make any needed adjustments. Breeding relates the results of the latest edition of the survey and provides his perspective on how these results can be interpreted and utilized to make better decisions for your library.