Dublin, OH - February 12, 2019 - The company announced today that it has entered into an agreement for services with Dauphin County Library System (Harrisburg, PA). Under the agreement, The Library will utilize the company's patron relationship management system.
"The Dauphin County Library System serves a vital role in the lives of people in the Harrisburg and surrounding areas," states Patron Point's Ted Fons. "We're excited about the opportunity to help expand patron awareness and increase engagement with all that the Library has to offer."
"The Library is looking forward to using Patron Point to engage with its community through better communication with new users as well as our existing customers," says Interim Executive Director, Karen Cullings. "This product is going to help fill a void that we have had in our communications activities
About the Dauphin County Library System
The Library provides residents of Dauphin County with free access to virtually any materials imaginable, both current and ageless. They have books, movies, music, magazines, online access, people to help with research and programs to help everyone grow. The Library provides quality public library service to the residents of Dauphin County, PA through 8 library locations, a website, and a 24 hour automated phone line. The System serves as one of 29 District Library Centers designated by the Pennsylvania Office of Commonwealth Libraries to take a leadership role in coordinating library services. The Library and its participating public libraries form the Capital Area Library District, a service area with 22 public library facilities and 2 administrative offices in Cumberland, Dauphin, and Perry counties in Pennsylvania.
About Patron Point
Patron Point is the first of its kind patron relationship management system built specifically for public libraries harnessing data from a wide range of library systems including the ILS, eBook platforms, event/PC/room booking systems, databases and website to build a unified view of the patron's engagement with the library. With Patron Point, libraries can use this data to segment its audience and produce personalized email and web communications that attract and more fully engage the patron. Libraries can benefit immediately from a foundation of Proven Programs or create their own workflows that are customized to their unique user communities and needs.
With Patron Point, a library can:
- Make its marketing more engaging and targeted;
- Drive collection use and program attendance;
- Deliver a more personalized digital patron experience; and
- Measure patron engagement across the full range of patron activities.
For more information on Patron Point, see our website.