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Civica releases Spydus 10.1.6 with a focus on improved customer journey

Press Release: Civica [February 19, 2018]

Sydney, February 19, 2018: Civica, one of Australia's leading suppliers of critical software applications, digital solutions and managed services that help transform the way organisations work, is pleased to announce the release of Spydus 10.1.6. Spydus is Civica's market-leading, web-based, and cloud-hosted library management system, which includes patron discovery, archives and digital asset management, electronic resource management, event management, and a full business intelligence suite.

Spydus 10.1.6 offers the following new key features, many of which are suggestions from the Spydus customer base as part of the Civica's ongoing product development and technology roadmap:

Increased data privacy and data management options: Spydus10.1.6 offers increased flexibility to libraries' managers in managing their data. All data fields now have privilege levels assigned to them, enabling management to determine their visibility to their staff. Both public and library staff interfaces can be customised by libraries to show their preferred data fields.

Web enablement: The standard Reports module is now web-enabled, allowing library staff to run, export and edit essential Spydus reports from all web-enabled devices, anytime and anywhere.

Interoperability: The latest version of Spydus includes increased interoperability and integration with other Civica products such as Authority—Civica's popular enterprise solution for Local Government, enabling a better flow of data between council and library systems.

Customer-centric discovery OPAC: Spydus 10.1.6 features a completelyredesigned digital first OPAC (Online Public Access Catalogue), which focuses on the "customer journey." It aims to increase customer experience by including options for item display including a grid format, introduces user-friendly dashboards, and a "shopping cart" feature to select items for reservation or creating lists.

Spydus Event Management: Spydus 10.1.6 sees the integration of Spydus Event Management into the standard Spydus staff interface. New features include a staff dashboard, mobile attendance-taking and improved management of event series. It now has full integration with the Spydus cash management module, enabling streamlined management and reporting of paid events. An additional benefit of the integration is access to all the rich search and reporting features and capabilities that Spydus is known for.

Simon Jones, Managing Director, Civica Libraries and Education believes that the latest update to Spydus is another step forward in Civica's commitment to customer centricity. He said: "Spydus 10.1.6 is helping to create a positive user experience for both library staff and users. It is packed with features that are relevant and most-requested by our user community. "

"Customer feedback, coupled with the insights from our recently completed international research project with the University of Technology Sydney on the online library experience of library users, has helped us identify current gaps and ways to bridge those in delivering a seamless experience to our users. Our research has highlighted that ‘ease of use' is the top-rated feature that library users have come to expect. We will be applying these insights to our own development programme to ensure that we are addressing the needs of library communities now and into the future."

View Citation
Publication Year:2018
Type of Material:Press Release
Language English
Issue:February 19, 2018
Company: Civica
Products: Spydus
Subject: Product announcements
Record Number:23293
Last Update:2024-04-10 21:41:12
Date Created:2018-03-20 01:26:58