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ByWater Solutions earns top marks in the 2016 Perceptions Survey

Press Release: ByWater Solutions [February 2, 2017]

ByWater Solutions, an open source community contributor and America's forefront provider of Koha support is happy to announce that it was rated #1 in Customer Support and effectiveness of electronic resources for Medium Sized Public Libraries in this year's "Perceptions 2016: An International Survey of Library Automation" conducted by Marshall Breeding. ByWater was ranked by their customers for their services supporting the Koha Open Source Integrated Library System. Other mentionable rankings for Koha and ByWater this year include the following:

  • ByWater ranked #1 in Company Loyalty for Small Public Libraries and Smaller Academic Libraries
  • ByWater ranked #2 in General ILS Satisfaction, Overall ILS Functionality and Satisfaction with Customer Support for Small Public Libraries
  • ByWater ranked #3 in General ILS Satisfaction for All Public Libraries
  • Koha, supported independently, and/or Koha supported by ByWater ranked in the top 3 for all Academic Libraries in the categories of:
    • General ILS Satisfaction
    • General ILS Functionality
    • Effectiveness in Managing Print Resources
    • Satisfaction with Customer Support
    • Company Loyalty

Nathan Curulla, Co-Owner of ByWater commented on the results of this year's survey:

"We are thrilled with the results of this year's Perceptions Survey! We use this report as an important indicator of how we are doing as a company and are very pleased with the results from 2016. We think our #1 ranking in support for medium sized libraries, which was highlighted in the "Top Performers" section of the survey, is extremely important. Quality of support in a relationship such as this is paramount to everything else in our view, particularly when supporting a product that gives its customers the freedom to choose who to use as a vendor."

The full results of this year's survey can be viewed at:

About Library Technology Guides

Library Technology Guides provides comprehensive and objective information surrounding the many different types of technology products and services used by libraries. It covers the organizations that develop and support library-oriented software and systems. The site offers extensive databases and document repositories to assist libraries as they consider new systems and is an essential resource for professionals in the field to stay current with new developments and trends. The site was created and is maintained by Marshall Breeding, an independent consultant, speaker, and author. For more information please visit:

About Koha

Koha is the first open-source Integrated Library System (ILS). In use worldwide, its development is steered by a growing community of libraries collaborating to achieve their technology goals. Koha's impressive feature set continues to evolve and expand to meet the needs of its user base. It includes modules for circulation, cataloging, acquisitions, serials, reserves, patron management, branch relationships, and more.

Koha's OPAC, circulation, management and self-checkout interfaces are all based on standards-compliant World Wide Web technologies, HTML5, CSS and Javascript, making Koha a truly platform-independent solution. Koha is distributed under the open-source General Public License (GPL). For more information about Koha, please visit:

About ByWater Solutions

ByWater Solutions is a full service, high quality Koha support and implementation company dedicated to providing libraries with a lower cost, more advanced level of support for their ILS than a traditional proprietary solution can offer. ByWater Solutions has a proven track record in first rate Koha implementation and support with library systems of all sizes. Our highly ranked, comprehensive support is what sets our company apart from any other vendor in the industry. Partnering with ByWater Solutions for Koha support not only lowers the cost of implementing and maintaining an ILS, but more importantly empowers libraries by giving them the flexibility and freedom they deserve. For more information please visit:

View Citation
Publication Year:2017
Type of Material:Press Release
Language English
Issue:February 2, 2017
Publisher:ByWater Solutions
Company: ByWater Solutions
Record Number:22208
Last Update:2023-12-05 16:16:11
Date Created:2017-02-03 09:45:38