ByWater Solutions, an open source community contributor and America's forefront provider of Koha support, is pleased to announce it has received a platinum award in the third annual Modern Library Awards (MLAs.) The MLAs were created to recognize the top products and services in the library industry in a truly unbiased format. Products and services were submitted in the fall using a simple application, and then were posted on a private site with an enhanced description and attendant materials. These products were batched into small groups and sent to the LibraryWorks database of more than 80,000 librarians at public, K-12, academic, and special libraries. Only customers with experience with these products/services in their facilities were permitted to judge the products/services, resulting in a truly unbiased score.
Each judge scored the product on a numeric basis from 1-10 on a series of questions regarding functionality, value, customer service, etc. ByWater scored a 9.0 out of 10.
Brendan Gallagher, CEO of ByWater stated:
"We are very excited to have received a Platinum award in this year's MLAs. It is a testament to our team member's hard work and commitment to making sure all of our customers are treated with the care and respect that they deserve. We take customer service very seriously and will continue to provide the same levels of support to our libraries regardless of how much we grow as a company."
About the Modern Library Awards program
The Modern Library Awards (MLAs) is a review program designed to recognize elite products and services in the market which can help library management personnel enhance the quality-of-experience for the library user and increase the performance of their library systems.
Koha is the first open-source Integrated Library System (ILS). In use worldwide, its development is steered by a growing community of libraries collaborating to achieve their technology goals. Koha's impressive feature set continues to evolve and expand to meet the needs of its user base. It includes modules for circulation, cataloging, acquisitions, serials, reserves, patron management, branch relationships, and more.
About ByWater Solutions
ByWater Solutions is a full service, high quality Koha support and implementation company dedicated to providing libraries with a lower cost, more advanced level of support for their ILS than a traditional proprietary solution can offer. ByWater Solutions has a proven track record in first rate Koha implementation and support with library systems of all sizes. Our highly ranked, comprehensive support is what sets our company apart from any other vendor in the industry. Partnering with ByWater Solutions for Koha support not only lowers the cost of implementing and maintaining an ILS, but more importantly empowers libraries by giving them the flexibility and freedom they deserve. For more information please visit: http://bywatersolutions.com/
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