NEW YORK - Sep 29, 2015. Infor Libraries today announced that Coventry City Council Libraries has deployed its V-smart library management system to help provide an enhanced service for customers and drive efficiencies. V-smart also equips the library with a platform to help deliver additional efficiencies in the future, including the potential to open discussions on shared services.
Following an exercise to ensure that its previous library management system provided value for money, Coventry City Council selected Infor Libraries' V-smart solution. The decision was based on the functionality, flexibility and cost effectiveness of the system, and the fact that it can deliver an enhanced service to customers.
Coventry Library customers can now receive correspondence via e-mail or text message, so they are sent instantaneous notifications when reservations are available or when books are overdue. In addition to providing faster notice to the customer, the reduction of letters also reduces stationery and postage costs.
"Efficiencies are consistently high on our agenda and by implementing Infor Libraries' V-smart solution, we not only benefit from cost savings and slicker management processes, but we can deliver a superior service to customers," comments Dave Lloyd, Service Development Manager, Coventry Libraries and Information Service. "In addition, the system is much easier for staff to use, so they can spend more time helping customers. We are excited about implementing Iguana, the public platform, to support our virtual catalogues, and anticipate a return on our investment within just two years - it really is a win-win all round."
Ann Melaerts, Infor Libraries Division Managing Director, comments: "We are delighted to welcome Coventry City Council as a new customer. Their selection of V-smart and our public platform Iguana, as well as V-insight, the statistical portal, and V-eyeQ, the stock management solution, is another confirmation that our applications lead the way in helping libraries to deliver big improvements in customer service and efficient management."
About Infor
Infor builds beautiful business applications with last mile functionality and scientific insights for select industries delivered as a cloud service. With 13,000 employees and customers in more than 200 countries and territories, Infor automates critical processes for industries including healthcare, manufacturing, fashion, wholesale distribution, hospitality, retail, and public sector. Infor software helps eliminate the need for costly customization through embedded deep industry domain expertise. Headquartered in New York City, Infor is also home to one of the largest creative agencies in Manhattan, Hook & Loop, focused on delivering a user experience that is fun and engaging. Infor deploys its applications primarily on the Amazon Web Services cloud and open source platforms. To learn more about Infor, please visit www.infor.com.
