ByWater Solutions, an open source community supporter and official Koha support company is proud to welcome Jared Camins-Esakov as their Lead Support Specialist. Jared will be overseeing the support department for ByWater Solutions and will be in charge of the delegation and escalation of customer support issues. He is an active participant in the Koha community and has had extensive experience with troubleshooting and problem resolution for the Koha ILS.
A professionally-qualified librarian, Jared Camins-Esakov has worked in libraries on four continents, primarily in technical services. Highlights from his career include a stint at the American University of Afghanistan and a fellowship in the Western Manuscripts Section of Bodleian Library at Oxford University. Immediately prior to joining ByWater Solutions, Jared helped guide the American Numismatic Society through their transition to the Koha Integrated Library System and assisted in trouble shooting once their system was operational. Jared has also founded a company, of his own, C & P Bibliography Services, to help book collectors manage their collections.
Jared commented on his recent decision to join the ByWater Solutions team, "When the American Numismatic Society decided to contract with ByWater Solutions for the support of their new Koha ILS they did so because of ByWater's focus on customer service. I am very excited to now be part of the solution for those libraries seeking more comprehensive support for less money without having to sacrifice functionality."
"We are overjoyed to have Jared on board" stated Brendan Gallagher, CEO of ByWater Solutions. "Jared's experience combined with his ability to effectively communicate with our customers in a language they can understand makes him the ideal person for the position of Lead Support Specialist."
About ByWater Solutions
With over 10 years of experience, ByWater Solutions offers customized hosting, data migration, configuration, installation, training, support options and development of enterprise class open-source library systems such as Koha and Evergreen. Offering a 24/7 technical helpline, ByWater Solutions' clients have the support system they need to make their software work for them. ByWater Solutions pledges to share 100% of all developed code to the Koha and Evergreen communities for the strengthening and advancement of the Koha and Evergreen ILSs. For more information about ByWater Solutions, please visit: http://www.bywatersolutions.com