ATHENS, OH-November 18, 2008--LibLime, the leader in open-source solutions for libraries, announced today that Cookie Wolfrom has joined LibLime as Customer Support Specialist.
In her role at LibLime, Cookie will serve as an advocate for LibLime customers, helping to coordinate the timely resolution of support requests. She will also join LibLime's team of Koha trainers, instructing libraries on use of the Koha software.
Cookie comes to LibLime from Delta County Public Library District (Delta, CO) where she was a systems administrator for 9 years. Overall, Cookie has 30+ years in administrative roles including customer service and sales. Cookie has been heavily involved with the library community for many years, and even served on the Customers of Dynix Inc. Board of Directors as an At Large Member representing special interest groups (an elected position).
"Cookie's diverse background makes her the perfect support advocate for our customers," says Joshua Ferraro, CEO of LibLime. "She has extensive customer service and management experience. In addition to understanding the 'technical' side of things having served as a systems administrator, Cookie also understands the user's side-- she has experience with a wide variety of ILS modules including acquisitions, cataloging and with database management."
"Cookie is published in the field and has broad training and documentation experience. She'll be a great asset in our efforts to continuously strengthen our support team," Joshua adds.
"I am very excited to begin my position with LibLime and feel that I have a lot to offer libraries," says Cookie. "I'm passionate about helping libraries to use their money smartly, and this is becoming even more important in today's economy."
"I also believe it's time for libraries to take have a say in how their ILS will function instead of being tied to a commercial vendor's time-table," Cookie explains.
About LibLime's Software Development Practices
LibLime operates on an open-source business model where the development process is steered by a community, rather than a vendor. LibLime customers take full advantage of this model by sponsoring enhancements that are then shared with the whole community. The result is very rapid development cycles, customer-driven features and a high overall Return on Investment.
Software that LibLime creates using this model is widely available at no cost, which leads to the misconception that the company "sells free software". LibLime sells services (e.g., hosting, installation, data migration, development, training and maintenance) that help facilitate the open-source process for libraries.