OREM (UTAH, USA) and SYDNEY (NSW, AUSTRALIA), 8 May 2008 - Altarama Information Systems (Altarama) announced today that it has acquired the VRLplus business from the Docutek division of SirsiDynix, Inc. Altarama, a pioneer in digital reference tools, has already assumed day-to-day responsibility for customer support and product development, aided by former Docutek technical experts.
The Virtual Reference Librarian plus (VRLplus) system is used to provide live reference services over the web by over 200 academic, public, special and school libraries and consortia in North American, Europe and Australasia. It provides a web portal that invites online chat, and a management system that ensures that multiple library staff can deliver an online reference service with all the required chat, file sharing and co-browsing functions.
"Since Docutek entered the digital reference market six or seven years ago, we've watched them create a great platform and a solid reputation for customer service," said Arthur Brady, Altarama's CEO, "and we are very pleased to be working with their customers who are leaders in breakthrough library service innovations and in Library 2.0 thinking."
"Our first task is to deliver to our new VRLplus customers the same level of excellent support that we provide to our RefTracker customers," said Shirley Forster, Altarama's Managing Director, "and to work with them to prioritize near-term developments. Their experience and expertise are welcome indeed to our long term planning process as we bring these two products together to better serve the library reference community."
Altarama's flagship product, RefTracker, is an industry-leading tool for managing and responding to all of the requests that come into a library. Reference staff create web forms for use by patrons to submit requests online, and by staff members to capture more traditional requests (walk-up, phone, fax, etc.). Librarians use its tools to communicate with the patron via email, phone, letters, SMS/texting, and Instant Messaging, and in concert with chat reference products to manage off-line completion of queries that cannot be completed online. RefTracker is used by public, academic, corporate, law and government libraries, and by other information management organizations around the world.
About Altarama Information Systems
Altarama (Australia) and Altarama (USA) are privately-held companies that have been helping libraries manage their reference operations since 2001, and are owned and managed by librarians and library automation experts who average more than two decades of experience in the field. For more information, please visit www.altarama.com.