Syracuse, NY, February 5, 2008- Polaris Library Systems, a leading provider of library automation technology, has added key members to its customer service, implementation and development teams:
Marcia Alden has been named as a Polaris product analyst. In this role, Marcia is responsible for the Polaris ILS Cataloging Subsystem and complementary products, such as the Polaris Inventory Manager. Marcia has over 20 years of library and library-related experience, including positions at DRA and OCLC, Pasco County Library System and University of Florida. Marcia holds an MSLIS degree from Syracuse University.
Heather Davidson has been appointed as a Polaris site manager. In this role, Heather serves as a primary contact for Polaris customers and is the liaison between technical support and customer sites. Prior to joining Polaris, Heather held positions as both a practicing librarian and as a customer support technician, including premier support engineer for Microsoft. Heather holds an MSLIS degree from Syracuse University.
Catherine Elmore has been named migration automation specialist. In this role, Catherine is in charge of designing and developing automation solutions to enhance the company's implementation bandwidth and quality control processes. A veteran of Polaris, Catherine had been the lead software engineer for the Polaris ILS Acquisitions and Serials subsystem. She returns to Polaris after working in several software development roles, including systems that utilize Dublin Core and MARC format for serials data. Catherine holds a B.S. in Computer Science from Syracuse University.
Kathryn Wickham has been appointed as a Polaris site manager. In this role, Kathy serves as a primary contact for Polaris customers and is the liaison between technical support and customer sites. Kathy most recently served as children services librarian for Onondaga County Public Libraries. Her past experience also includes roles in cataloging , acquisitions and adult reference . Kathy holds an MSLIS degree from Syracuse University.
"As Polaris continues to grow, we are committed to continuing to provide outstanding customer support and technology solutions for our customers," said chief operating officer, Anita Wagner. "Having come from positions within libraries and the library industry, these individuals fully understand what the customer needs to succeed and are dedicated to the highest standards of customer service and product expertise. We are excited to have them join our team."
About Polaris Library Systems
From its beginnings thirty years ago, Polaris Library Systems has served libraries with time-saving technology, from its first circulation system in the mid-1970s through its third-generation Polaris Integrated Library System. In addition to its library automation systems, Polaris Library Systems offers workflow analysis, database enhancement, wireless access and network services to libraries. For more information about Polaris Library Systems, visit http://www.polarislibrary.com/.