DES PLAINES, ILLINOIS, Oct. 1, 2004: Endeavor Information Systems announced today David Carlson has returned this week to Endeavor as Director of Customer Support. With Endeavor in the late 1990s as Manager of Customer Support, Carlson will again lead Endeavor's growing Customer Support department, which now includes the Library Support, Technical Support, and Digital Software Support areas.
Endeavor's Customer Support group delivers fast response time, clear communication and high levels of customer support satisfaction to nearly 1300 libraries using Endeavor's Voyager integrated library management system, the ENCompass system for managing, searching and linking digital collections, and the LinkFinderPlus comprehensive linking system in addition to supporting Endeavor's numerous other system offerings.
Carlson has extensive experience in customer service from recent positions in large and active call center and customer service environments. During his previous tenure at Endeavor, Carlson grew the functional and technical support teams through a time of tremendous growth for the company. He has a varied and widespread background in customer-focused service centers from progressive leadership positions at prominent companies including Corporate Express, Ameritech Cellular and Paging, Follett Software Company, and Apple Computer.
“I am very excited to come back to Endeavor. My goals are to expand on the great work already accomplished by the Customer Support department and to continue to evolve the company as the world-class leader in support,” said Carlson. “These are exciting times in the library industry. With technology advancing and changing, customer support will need to advance and change in order to achieve the goal of supporting Endeavor's expanding worldwide customer base.”
“David Carlson brings extensive experience in efficient and effective customer support to Endeavor's successful, knowledgeable and talented team of Library, Technical and Digital Support professionals,” said Donald Muccino, Endeavor Chief Operating Officer and Vice-President of Customer Services. “Endeavor believes it is vital for our library customers to receive clear, complete answers to questions, and to have a clear and complete picture of the status of any inquiries throughout the resolution process. Endeavor looks forward to further expanding our already highly-regarded customer support offerings under Dave's leadership.”
About Endeavor Information Systems
Endeavor Information Systems, based in Des Plaines, IL, was founded in September of 1994. A wholly owned subsidiary of Elsevier, Endeavor offers a complete line of library solutions for traditional and digital collections. Visit Endeavor at www.endinfosys.com for more information about Endeavor Meridian, Voyager, ENCompass, or LinkFinderPlus.