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Dynix partners with LSSI to provide virtual reference services

Press Release: Dynix [March 24, 2003]

Abstract: Dynix has launched a strategic partnership with Library Systems & Services the to make LSSI’s Virtual Reference ToolKit available to its customer libraries.

PROVO, Utah – March 24, 2003 – Through an agreement announced today, Dynix has launched a strategic partnership with Library Systems & Services (LSSI), the world's leading supplier of virtual reference services for libraries. Through the agreement, Dynix will make LSSI's Virtual Reference ToolKit available to its customer libraries, helping them to offer their patrons 24-hour online reference service. Additionally, Dynix and LSSI are entering plans to fully integrate Virtual Reference Toolkit into the Horizon Information Management System.

By connecting library professionals to online patrons via the Internet, Virtual Reference ToolKit provides libraries with the resources necessary to expand library services and expertise beyond their buildings and the confines of their reference desks. The service makes professional reference and search assistance available to a library's patrons from anywhere, any time of day.

“We've been using LSSI's virtual reference services since 2001 and have been very pleased,” said Barbara Pitney, reference services coordinator at King County Library System, a Dynix customer in Issaquah, WA. “Our patrons have been very impressed that they get to work with a live person and frequently thank us for the extra help we've offered them. I am excited about this partnership and hope it will lead to further integration of Dynix and LSSI products.”

“Virtual reference has been embraced by the library community with remarkable speed even though, until now, we've only worked directly with the libraries,” said Arthur Brady, president of LSSI. “It only makes sense to align our activities and offerings with an ILS vendor like Dynix, as this improves efficiency and reduces costs in the sales process, while also enhancing the smoothness of implementation and operation of our virtual reference services.”

“Our partnership with LSSI extends the value of our Horizon Information Portal offering by coupling the best search and retrieval tool available to patrons with unmatched virtual reference support,” said Dynix President and CEO Jack Blount. “Given the number of libraries that Dynix and LSSI already have in common, it became important to find ways for our companies to work more closely together. The integration of the Virtual Reference Toolkit product set into existing and forthcoming Horizon systems means both staff and patrons will enjoy substantially improved functionality.”

About LSSI

Founded by professional librarians in 1981, LSSI is the leading supplier of virtual reference services to libraries throughout the world and a major employer of librarians working in public, school, federal, corporate and special collection libraries around the United States. LSSI made history in 1997 when it entered into the first private/public library partnership in the country for the management of the Riverside County, CA, public library system. Since that time, LSSI has become the largest provider of contracted library management services in the United States. For more information in LSSI, visit

About Dynix

Celebrating its twentieth year of service to the library community, Dynix is the world's pioneer provider of library information management systems. As a committed advocate of the library community, Dynix serves academic, special, school, public, and consortium libraries in over 40 countries. With more than 100 professional librarians on staff and proven experience in software leadership, Dynix is focused on providing customers visionary technology solutions that support the latest industry standards and offer intuitive functionality. For complete corporate information and a guide to Dynix products and services, visit

View Citation
Publication Year:2003
Type of Material:Press Release
Language English
Issue:March 24, 2003
Place of Publication:Provo, UT
Company: Dynix
Subject: Digital reference service
Record Number:10318
Last Update:2012-12-29 13:06:47
Date Created:0000-00-00 00:00:00