Library Technology Guides

Blog content

Blog Posts from Library Technology Guides


Perspective and commentary by Marshall Breeding

subscribe to GuidePosts via RSS

Perceptions 2017: An International Survey of Library Automation

Selected Survey Findings: Top Performers
Apollo received superlative scores in the small and very small library categories, toping the charts in general satisfaction, overall ILS functionality, print and electronic functionality, customer support, and company loyalty.
ByWater Solutions, providing services for Koha, earned highest scores from mid-sized public libraries across all categories except company loyalty.
Alma from Ex Libris led as the top performer among large and mid-sized academic libraries for general ILS satisfaction, overall functionality, end effectiveness in managing electronic resources. For large and mid-sized academic libraries, Ex Libris received top company loyalty scores for its three products: Alma, Aleph, and Voyager.
Polaris received top rankings among large public libraries for general satisfaction, overall functionality, print resource management, electronic resource management, and company loyalty.
Symphony from SirsiDynix received top scores among large public libraries and large academic libraries for customer support.
OPALS received highest scores in all categories among school and small academic libraries.

I have posted the results the eleventh annual survey of data collected on how libraries rate their current integrated library system, the company involved, and the quality of customer support. Perceptions 2017: an international survey of library automation gives the general conclusions and presents all the statistical results derived from the survey. As usual, some of the most interesting and valuable information can be found in the comments offered by responders.

"Some interesting themes can be seen in the analysis of this yearís survey results. Large libraries of all types have complex requirements and evaluate their systems on a much harsher scale than smaller organizations. Conventional integrated library systems dominate public libraries, with top scores going to proprietary products in the largest tier and to those based on commercially supported open source software in the mid-size category. Small and very small public libraries also favored proprietary ILS products. In the academic library sector, survey results reveal interesting patterns regarding the newer generation of library services platforms. These products received strong marks in most categories but are perceived as less capable for managing print resources than legacy ILS products. Small libraries give superlative scores to products able to meet their basic requirements without complex features they donít need."

Just as I did for the previous editions survey, I created an interactive tool for viewing the statistical summaries and comments. The main tables in the article show statistics only for those products that had more than 15 survey responses. You can use the ILS Product Report to view the statistics on any of the products mentioned in the survey and to read the comments about that system, even if the number of responses did not meet the threshold. The comments that display have been edited to remove any text that identifies the individual or institution, preserving the anonymity of the responders. The narrative data in the comments largely corroborate the statistical responses and makes for interesting reading.

Mar 18, 2018 13:27:15
Link to Posting:

Login or register to leave a comment.


Photo of Marshall Breeding author of

Name: Marshall Breeding

Title: Publisher

Organization: Library Technology Guides


Mar 2018 (1 post)
Nov 2017 (2 posts)
May 2017 (1 post)
Jan 2017 (1 post)
Nov 2016 (1 post)
Oct 2016 (1 post)
Jul 2016 (1 post)
Mar 2016 (1 post)
Feb 2016 (1 post)
Nov 2015 (1 post)
May 2015 (3 posts)
Apr 2015 (1 post)
Feb 2015 (2 posts)
Jan 2015 (1 post)
Oct 2014 (2 posts)
Aug 2014 (1 post)
Jul 2014 (3 posts)
Jun 2014 (1 post)
Apr 2014 (1 post)
Mar 2014 (1 post)
Feb 2014 (1 post)
Dec 2013 (1 post)
Nov 2013 (3 posts)
Aug 2013 (2 posts)
Jun 2013 (1 post)
Apr 2013 (1 post)
Jan 2013 (2 posts)
Dec 2012 (1 post)
Nov 2012 (1 post)
Oct 2012 (1 post)
Sep 2012 (1 post)
Aug 2012 (1 post)
Jun 2012 (2 posts)
May 2012 (3 posts)
Mar 2012 (1 post)
Feb 2012 (1 post)
Jan 2012 (2 posts)
Dec 2011 (3 posts)
Nov 2011 (3 posts)
Oct 2011 (1 post)
Aug 2011 (1 post)
Jul 2011 (1 post)
May 2011 (1 post)
Apr 2011 (1 post)
Mar 2011 (3 posts)
Jan 2011 (1 post)
Dec 2010 (2 posts)
Nov 2010 (2 posts)
Sep 2010 (1 post)
Aug 2010 (2 posts)
Jul 2010 (1 post)
Jun 2010 (2 posts)
May 2010 (1 post)
Mar 2010 (2 posts)
Feb 2010 (1 post)
Jan 2010 (3 posts)
Dec 2009 (2 posts)
Nov 2009 (2 posts)
Oct 2009 (3 posts)
Sep 2009 (2 posts)
Aug 2009 (1 post)
Jul 2009 (1 post)
Jun 2009 (1 post)
May 2009 (1 post)
Apr 2009 (2 posts)
Mar 2009 (1 post)
Feb 2009 (1 post)
Jan 2009 (2 posts)
Dec 2008 (1 post)
Oct 2008 (2 posts)
Sep 2008 (2 posts)
Aug 2008 (5 posts)
Jul 2008 (1 post)
Jun 2008 (4 posts)
May 2008 (2 posts)
Apr 2008 (3 posts)
Mar 2008 (2 posts)
Feb 2008 (2 posts)
Jan 2008 (2 posts)
Dec 2007 (2 posts)
Nov 2007 (3 posts)
Oct 2007 (3 posts)
Sep 2007 (1 post)
Aug 2007 (3 posts)
Jul 2007 (1 post)