|Selected Survey Findings: Top Performers|
|Polaris continues to receive top ratings in all categories from large public libraries and in the general satisfaction, overall product functionality, and print functionality among medium-sized public libraries.|
|Apollo from Biblionix received top ratings in all categories from small and very small public libraries.|
|Alma from Ex Libris received top ratings from large academic libraries in the management of electronic resources, customer support, and customer loyalty. Ex Libris Aleph scored best among large academic libraries for print functionality and overall product satisfaction.|
|Sierra from Innovative interfaces received top ratings from large and mid-sized academic libraries for overall product functionality.|
|OCLC WorldShare Management Services received top ratings from mid-sized academic libraries general product satisfaction, in functionality for managing electronic resources, for product support, and company loyalty.|
|Small academic libraries rated Koha (managed independent of a support firm) highest in overall product functionality, management of print materials, and for product support.|
|Library.Solution from The Library Corporation received top ratings from mid-sized public libraries for product support.|
|School libraries rated OPALS most positively in response to all survey questions.|
I have posted the results the eighth annual survey of data collected on how libraries rate their current integrated library system, the company involved, and the quality of customer support. Perceptions 2014: an international survey of library automation gives the general conclusions and presents all the statistical results derived from the survey. As usual, some of the most interesting and valuable information lies in the comments offered by responders.
"Libraries make major investments in strategic automation products, both during the initial implementation period and in annual fees paid for support, software maintenance, and other services. They depend on these products for efficient management of their daily operations and to provide access to their collections and services. This survey report allows libraries to benefit from the perceptions of their peers regarding the quality of automation systems and of the performance of the organizations involved in their development or support."
Just as I did for the previous editions survey, I created an interactive tool for viewing the statistical summaries and comments. The main tables in the article show statistics only for those products that had more than 15 survey responses. You can use the ILS Product Report to view the statistics on any of the products mentioned in the survey and to read the comments about that system, even if the number of responses did not meet the threshold. The comments that display have been edited to remove any text that identifies the individual or institution, preserving the anonymity of the responders. The narrative data in the comments largely corroborate the statistical responses and makes for interesting reading.
Marshall Breeding Feb 10, 2015 13:09:05
Link to Posting: Perceptions 2014: An International Survey of Library Automation