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Perspective and commentary by Marshall Breeding

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Perceptions 2016: An International Survey of Library Automation

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Selected Survey Findings: Top Performers
Alma from Ex Libris led as the top performer among large and mid-sized academic libraries for overall functionality, effectiveness in managing electronic resources, and company loyalty and for mid-sized accademics for overall functionality, effectiveness in managing electronic resources, company loyalty.
WorldShare from OCLC led in general satisfaction for mid-sized academics and for electronic resource management for small academics.
Polaris received top rankings among large public libraries for general satisfaction, overall functionality, print resource management, and electronic resource management.
Apollo from Biblionix was the top performer among very small public libraries all categories and among small publics for all categories except for company loyalty.
Symphony from SirsiDynix received top scores among large public libraries for customer support and for company loyalty and in customer support for mid-sized academics.
OPALS received highest scores in all categories among school libraries.
Library.Solution earned highest ratings for mid-sized public libraries for general satisfaction and verall ILS functionality.
ByWater Solutions, providing services for Koha, earned highest scores from mid-sized public libraries for its in management of electronic resources and satisfaction with customer support and fromsmall public libraries for company loyalty.

I have posted the results the tenth annual survey of data collected on how libraries rate their current integrated library system, the company involved, and the quality of customer support. Perceptions 2016: an international survey of library automation gives the general conclusions and presents all the statistical results derived from the survey. As usual, some of the most interesting and valuable information can be found in the comments offered by responders.

"Some interesting themes can be seen in the analysis of this year’s survey results. Libraries which have implemented new library services platforms such as WorldShare Management Services and Alma are putting them through their paces and report both success and frustrations. Well-established integrated library systems serve very large number of libraries, mostly with strong acceptance. An increasing number of libraries using legacy products have either moved to new systems or indicate readiness to do so. Products such as Aleph, Voyager, and Millennium increasingly are perceived as not fulfilling libraries expectations in managing both electronic and print resources. Open source products achieve satisfaction levels similar to proprietary products. Results indicate a tendency for libraries at least consider products offered by their incumbent vendor. Smaller libraries show much more delight with their products and vendors. Large libraries judge on a much more severe scale. These differing levels of expectations make it vital to segment results in a way that presents more meaningful comparisons."

Just as I did for the previous editions survey, I created an interactive tool for viewing the statistical summaries and comments. The main tables in the article show statistics only for those products that had more than 15 survey responses. You can use the ILS Product Report to view the statistics on any of the products mentioned in the survey and to read the comments about that system, even if the number of responses did not meet the threshold. The comments that display have been edited to remove any text that identifies the individual or institution, preserving the anonymity of the responders. The narrative data in the comments largely corroborate the statistical responses and makes for interesting reading.

Jan 25, 2017 13:21:36
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Library Technology Guides was created and is edited by Marshall Breeding. He is solely responsible for all content on this site, and for any errors it may contain. Please notify him if you find any errors or omissions. (off)

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