Library Technology Guides
provides comprehensive and objective
information surrounding the many different types of technology products and services used by libraries.
It covers the organizations that develop and support library-oriented software and systems.
The site offers extensive databases and document repositories to assist libraries as they consider new systems
and is an essential resource for professionals in the field to stay current with new developments and trends.
Relevant news items are posted daily on Twitter:
Participate in the 2022 International Library Automation Perceptions Survey
Please respond to this year's International Library Automation Survey conducted through Library Technology Guides. The survey measures the levels of satisfaction that libraries have in their strategic technology products and their perceptions of the quality of service and support that they receive. The results of this survey provide valuable information to libraries as they formulate technology strategies and to vendors as they refine their support services and product development.
The report based on the 2020 survey, with links to previous reports is available:
I am now collecting responses for the 2022 edition of the survey. Please take this opportunity to register the perceptions of the library automation system used in your library, its vendor, and the quality of support delivered. The survey also probes at considerations for migrating to new systems, involvement in discovery products, and the level of interest in open source ILS. While the numeric rating scales support the statistical results of the study, the comments offered also provide interesting insights into the current state of library automation satisfaction.
Note: If you have responded to previous editions of the survey, please give your responses again this year. By responding to the survey each year, you help identify long-term trends in the changing perceptions of these companies and products.
As with the previous versions of the survey, only one response per library is allowed and any individual can respond only for one library. These restrictions ensure that no single organization or individual can skew the statistics. While all the individuals that work in a library may have their own opinions, please respond to the extent that you can from the general experiences of your library.
How to participate
The survey links each response to the listing for a library in the libraries.org directory. This connection provides the ability to correlate responses with the extensive library demographic data in libraries.org.
Find your library in libraries.org:
Select and view the listing for your library
Complete the form and write in your comments!
When viewing the entry for your library in the libraries.org directory, please check for any incomplete or inaccurate information and let me know of any needed changes.
If your library isn't listed in libraries.org, please
submit its information.
Follett Corporation History: the evolution and devolution of a family business
A detailed history of the Follett Corporation covering events from the antecedent businesses, though its expansion through the creation of multiple subsidiaries to address new areas of business, and its ultimate demise through the divestiture of its primary businesses. The underlying businesses continue under the ownership of new investment groups.
Baker & Taylor services disrupted by ransomware attack
Baker & Taylor, a major distributor of books and other content to libraries experienced a ransomware attack on about August 22, 2022, disrupting its services, including the Title Source 360 ecommerce system that libraries use to place orders for material and the EDI services used for automated transactions with library systems. The Axis 360 ebook service was not impacted. The outage of Title Source 360 was restored on the morning of September 7, ending a 17-day outage.
Libraries want their collections to be easily accessed by their communities. They provide catalogs or discovery services through their websites to enable efficient ways to search, request, or download materials. It's also important to enable convenient access to library materials to those that begin from Google or other popular web destinations. Multiple technologies and services help their patrons find and access items in a library's collection. Library catalogs have long been the primary tool for search and access of library collections, and continually strive to be more effective and easier to use. For most libraries, the online catalog provides comprehensive coverage of all items in the collection, including owned and licensed materials. Online catalogs have evolved to become easier to use and to address all aspects of library collections, including print, electronic, and digital materials. Libraries also benefit from additional pathways to their collections. The concept of discoverability considers other ways to access library materials other than the traditional catalogs and discovery services.
OCLC sues Clarivate over MetaDoor and its use of WorldCat records
OCLC filed a lawsuit against Clarivate and its subsidiaries demanding that Ex Libris cease promoting MetaDoor in a way that causes its member libraries to violate policies and contracts related to records in WorldCat. The complaint, filed on June 13, 2022, claims that Ex Libris is prompting OCLC members to share collection data that includes WorldCat records to MetaDoor in a way that violates OCLC policies and the terms of subscription contracts. OCLC asserts that MetaDoor takes unfair advantage of its long history of building WorldCat as a near-comprehensive bibliographic database. Further, OCLC states that Ex Libris offering MetaDoor as a free service is an anticompetitive strategy that endangers its very existence. This article presents the basic statements related to the complaint without opinion or commentary.
Disruption in the library bibliographic services arena
Bibliographic services represent a critical component of the library information ecosystem. Since the earlies phases of library automation, many vendors and organizations have developed processes to enable libraries to create records to describe items in their collections and to share them among peer institutions to avoid redundant efforts. OCLC's WorldCat and its Cataloging and Metadata Services represent the culmination of many of efforts into a global ecosystem for bibliographic records and authority control. Though OCLC ranks as the dominant provider, other services are available and new initiatives are underway. How libraries create and share the records that describe collection items has recently erupted into controversy. Two major industry giants are now pitted against each other in a legal dispute over accusations of anti-competitive business practices and on the extent to which bibliographic records can be shared among libraries.
2022 Library Systems Report: An industry disrupted
Events of the last year have reshaped the library technology industry. Previous rounds of acquisitions pale in comparison to the acquisition of ProQuest by Clarivate, which has propelled the leading library technology provider into the broader commercial sector of scholarly communications. This deal signals that the gap in size among vendors is widening, as ProQuest businesses Ex Libris and Innovative Interfaces also join Clarivate.
The emergence of such a large business at the top of the industry has accelerated consolidation among mid-level players that aim to increase scale and efficiency to remain competitive. This was a banner year for consolidation of midsize competitors, with more acquisitions than any prior year.
These deals raise concerns about weakened competition, but they may also enable new industry dynamics that will spark innovation and synergy within the broader research and education landscape. Small companies with visions for innovation often lack the resources to deliver, which larger companies can provide. Increased investor and stockholder involvement, however, translates into pressure to maximize profits and growth. The way these competing dynamics play out has important implications for libraries.
Library Perceptions 2022: Results of the 15th International Survey of Library Automation
The International Survey of Library Automation provides a unique opportunity for libraries to evaluate their core technology systems, their associated vendors, and to offer their views on relevant topics and trends. This fifteenth edition of the survey received 2,790 responses. The 43,049 cumulative responses received since 2007 document important and interesting trends related to key technology products and vendors.
The technology needs of libraries very according to their type and size. The survey segments responses to better assess each product within relevant groups. Each annual survey provides a snapshot of the perceived capabilities of each product, and to develop ongoing trendlines of performance.
The decline of legacy products among academic libraries accelerates, with 17% considering plans to migrate.
Reasonably high satisfaction rankings for both Voyager and Aleph, strong loyalty scores,
and migration intentions favoring Alma suggest most may stay within the Ex Libris camp.
Interest in FOLIO continues to increase, suggesting that FOLIO may be Alma’s main competitor in the next phase of migrations.
Academic libraries considering migration continue to mention WMS as a candidate, but at a lower level than Alma or FOLIO.
Survey data suggests that the transition from the remaining libraries to library services platforms will continue,
with an interesting mix of selections divided among Alma, FOLIO, and WMS, as well as some moving to open source combinations such as Koha and Corel.
In the public library sector where traditional ILS products prevail,
responses indicate a lower level of interest in changing to new systems (6%),
with no prevailing indicators of migration targets. Libraries interested in migration mention a variety of replacement candidates,
including Koha (13), Polaris (8), Symphony (6); Apollo (7), Atriuum (6), Evergreen (3), OCLC Wise (3), and VERSO (1).
The absence of alternatives perceived as substantially better than the prevailing ILS products suppresses the churn of migrations,
compared to the academic sector that has seen well-defined migration patterns toward library services platforms.
Libraries using modern web-based products have little interest in changing systems.
Biblionix Apollo received high satisfaction scores and very few libraries using it are considering alternatives (2.7%).
Even through their satisfaction ratings are not superlative, libraries using Ex Libris Alma (4.3%) and
OCLC WorldShare Management Services (9.7%) expressed little interest in changing systems.
Only 2.8% of libraries using Koha with support from ByWater Solutions indicated plans to change.
No libraries using Atriuum from Book Systems reported plans to migrate.
Open source products are a routine option in all library sectors.
Both major open source ILS products, Koha and Evergreen, show increasing levels of satisfaction,
though a bit uneven depending on support arrangements.
OPALS used mostly in school and very small academic libraries, earns superlative scores.
Implementations of the FOLIO library services platform are underway and interest in new implementations continues to
increase with 86 libraries mentioning it among their migration candidates.
Narrative comments suggested that many libraries avoid open source products due to a
perception that they would need more staff with technical skills.
Most academic libraries have implemented an index-based discovery service.
New survey questions this year show little perceived differentiation among these products in their effectiveness for
undergraduates, graduate students, and faculty members.
The comprehensiveness of coverage was also perceived as similar;
A slightly higher portion of academic libraries perceived that OCLC WorldShare Management Services gave more objective results without bias to content providers.
Only a small number of responses indicated awareness of the Open Discovery Initiative or that they used it in selecting their discovery service.
The satisfaction ratings and narrative comments gauge library reactions surrounding the broader events in the industry, such as consolidation, open source initiatives, and the decline of legacy products. Earlier years of the survey reflect the negative impact the private equity acquisitions on SirsiDynix and Innovative. More recently we can see that libraries reacted mostly positively to major consolidations such as ProQuest acquiring Ex Libris and Innovative from their previous private equity owners. Future surveys may reveal the impact of Clarivate’s acquisition of ProQuest.
Survey responses give a glimpse into ongoing migration trends. Academic libraries are shifting away from integrated library systems to library services platforms, with Ex Libris Alma leading the pack, followed by OCLC WorldShare Management Services. FOLIO is now poised to enter this competition, with survey results showing strong interest, though there are still too few implementations to gauge satisfaction. Public libraries show substantially different patterns, with higher interest in migrating, but with less pronounced preferences for replacement products.
EBSCO Information Services Launches New Search Service
EBSCO launched a new search service designed as a starting point for research, emphasizing convenient access to open access materials. EBSCO Essentials is available to anyone regardless of affiliation. It provides a search tool for the general public that guides them to the full text of authoritative resources published as open access. The service also serves as a channel toward library-provided resources. Search results also list citations for resources restricted to subscribers. To gain access to these restricted resources, visitors can search for and connect through their library, using their library-assigned sign-in credentials.
OverDrive, a major provider of digital media services for libraries, has launched OverDrive Hub, a set of tools designed to provide new channels of communication with library patrons, along with additional analytics to measure use and engagement.
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