Library Technology Guides

Company Directory

Note: The information on this page is a directory listing and is not the company's own Web site. The company may offer additional products and services other than those listed here. Library Technology Guides focuses primarily on Integrated Library Systems. Return to company list


Connect to the ProQuest Web site

789 E. Eisenhower Box 1346
Ann Arbor, Michigan 48106-1346
United States
Toll free: 800-521-0600
Phone: 734-761-4700
Web site:

Board of Directors

  • Robert N. Snyder -- Chairman and Founder, Cambridge Information Group
  • Andrew M. Snyder -- Chief Executive Officer, Cambridge Information Group


  • Kurt P. Sanford -- Chief Executive Officer of ProQuest
  • Michael Chung -- Chief Operating Officer, Cambridge Information Group
  • Jonathan Collins -- Chief Financial Officer for ProQuest
  • Rich Belanger -- Chief Information Officer, ProQuest
  • Kevin A. Norris -- General Counsel and Senior Vice President, Global Content Alliances
  • John (JG) Chirapurath -- Senior Vice President and General Manager, Workflow Solutions
  • Kristi Marchbanks -- Senior Vice President, Global Sales, Marketing and Customer Experience
  • Kevin Sayar -- Senior Vice President and General Manager, ProQuest Books
  • Rafael Sidi -- Senior Vice President and General Manager, ProQuest Information Solutions
  • Jane Burke -- Senior Vice President, Strategic Initiatives for ProQuest
  • Michael Hirsch -- Vice President, Product Management for Serials Solutions
  • Greg Zick -- Vice President of Engineering at ProQuest Workflow
  • Clay McDaniel -- Vice President Global Marketing

Company Ownership

Part of Cambridge Information Group. Cambridge Information Group is owned by the family of Robert N. Snyder. ProQuest is majority owned by Cambridge Information Group with minority investment by Goldman Sachs.

Library automation systems

ProQuest offers the following Integrated Library Systems:

  • Intota (0 libraries, 0 facilities in
    Public libraries: 0
    Academic libraries: 0
    School libraries: 0
    0 libraries have migrated away from this system.

A total of 0 library facilities included in use an ILS provided by ProQuest.

ProQuest offers an OpenURL Link Resolver:

  • 360 Link used in 320 libraries, 473 facilities in

Corporate Chronology

Jun 24, 2014   ProQuest releases foundation version of Intota, providing management of electronic resources.
Jan 20, 2014   ProQuest retires Serials Solutions brand.
Nov 21, 2013   Initial version of Intota Assessment launched by ProQuest.
Nov 4, 2013   Goldman Sachs makes minority investment in ProQuest with ABRY Partners selling its stake in the company.
Aug 20, 2013   Nielsen acquires business intelligence and commerce solutions products from R. R. Bowker.
Jun 25, 2013   ProQuest appoints Matthew Brine as Vice President and General Manager of Serials Solutions.
May 14, 2013   ProQuest acquires EBL.
Jul 13, 2011   Kurt Sanford named Chief Executive Officer of ProQuest.
Jun 22, 2011   Serials Solutions announces strategy to build Web-Scale management solution, later branded as Intota.
Jun 1, 2011   ProQuest acquires British Nursing Index.
Jan 6, 2011   ProQuest acquires ebrary.
Dec 10, 2010   Serials Solutions launches 360 Access Control hosted proxy service.
Sep 6, 2010   Michael Gersch has been named ProQuest Senior Vice President and General Manager of Serials Solutions.
Jan 19, 2009   Serials Solutions launches Summon discovery service.
Nov 1, 2008   ProQuest announces RefWorks-COS as a unified brand.
Jul 1, 2008   ProQuest acquires Dialog.
Mar 17, 2008   Serials Solutions assumes responsibility for AquaBrowser Library from Bowker.
Feb 14, 2008   WebFeat acquired by ProQuest and merged into Serials Solutions.
Jan 18, 2008   ProQuest acquires RefWorks.
Jan 10, 2008   Serials Solutions renames AMS as 360 Core Basic E-Resource Access and Management.
Jan 10, 2008   Serials Solutions brands its e-resource knowledgebase as KnowledgeWorks.
Nov 15, 2007   Serials Solutions launches the 360 Counter E-Resource Assessment Service.
Jun 30, 2007   Remnant of ProQuest Company changes name to VoyagerLearning following sale of ProQuest Information and Learning to Cambridge Information Group.
Jun 21, 2007   R.R. Bowker acquires Medialab Solutions, developer of AquaBrowser Library.
Jun 2007   Serials Solutions takes responsibility for Ulrich’s products.
May 4, 2007   ProQuest CSA renamed to ProQuest.
Mar 29, 2007   Serials Solutions re-brands its products under the Serials Solutions 360 suite.
Feb 9, 2007   Cambridge Information Group completes acquisition of ProQuest Information and Learning.
Dec 15, 2006   Cambridge Information Group announces intent to acquire Proquest Information and Learning with ABRY Partners, LLC as minority investor.
Dec 12, 2005   CSA acquires Community of Science.
Oct 4, 2005   Serials Solutions launches E-Resource Management System.
Jun 9, 2005   Jane Burke Named General Manager of Serials Solutions.
Jan 13, 2005   Serials Solutions launches Central Search federated search product.
Jan 1, 2005   ProQuest acquires of Voyager Expanded Learning.
Sep 27, 2004   R.R. Bowker acquires Syndetic Solutions.
Mar 9, 2004   Serials Solutions acquired by ProQuest.
Jul 23, 2003   ProQuest acquires SIRS Publishing from EGEG Holdings Corp..
Dec 5, 2002   Serials Solutions launches OpenURL link resolver Article Linker, later branded as 360 Link.
Jan 31, 2002   ProQuest acquires Micromedia.
May 2001   RefWorks founded with the backing of Cambridge Information Group in partnership with CSA..
2001   Bell & Howell launches ProQuest Company.
2001   Cambridge Information Group acquires Bowker.
Mar 2000   Serials Solutions founded.
Oct 1999   Bell & Howell acquires Chadwyck-Healey.
Aug 1999   Bell & Howell acquires Electric Library from Infonautics.
1990   Medialab Solutions founded.
1989   Community of Science (COS) founded.
1985   Bell & Howell acquires University Microfilm International from Xerox.
1985   Reed Holdings Inc. acquires University Microfilm International from Xerox.
1973   Sir Charles Chadwyck-Healey founds Chadwyck-Healey.
1971   Cambridge Information Group founded by Robert N. Snyder and Philip E. Hixon.
1967   Xerox acquires R.R. Bowker.
1962   Xerox acquires University Microfilms International for $8 million.
1955   Cambridge Scientific Abstracts founded.
1938   Eugene B. Power founds University Microfilm International.

Selected Articles from Library Technology Guides

The following are a sample of articles related to the major events in the corporate history of ProQuest, or you can view all articles related to the company from Library Technology Guides.

Breeding, Marshall, Smart Libraries Newsletter (August 2014). ProQuest Launches the Intota Foundation Release

ProQuest has released the initial version of Intota, its library services platform that has been under development since 2011. Fully integrated with the Summon discovery service, this version of Intota builds on Intota Assessment, released in November 2013. It adds to the package management tools for electronic resources; the new ProQuest global knowledgebase of metadata describing the holdings of electronic, digital, and print resources; and specialized functionality to support new models of resource procurement, such as demand driven acquisition of library materials. ProQuest designates the current package as the “foundation” release of Intota, upon which will be layered additional modules and functionality

Breeding, Marshall, Smart Libraries Newsletter (March 2014). ProQuest Unifies its Business, Drops Serials Solutions Brand

In a move that reflects a strategy of a more unified corporation structure with more cooperation among its products and services, ProQuest has officially discontinued the Serials Solutions brand and made other organizational changes in recent months.

Breeding, Marshall, Smart Libraries Newsletter (February 2014). Flow: Proquest’s new Platform for Citation Management and Research Collaboration

Building on the longstanding success of RefWorks, ProQuest launched Flow in April 2013 as its new generation platform for citation management and facilitating collaboration among researchers with analytics on the use patterns of resources. As a tool that sits between content and the researcher, Flow can be seen as a critical product for libraries and for ProQuest in its role as a content provider. Through RefWorks, ProQuest and its parent company CIG have been involved in citation management for more than a decade. Flow is positioned to move beyond basic citation management, providing an environment to foster engagement among researchers and a new layer of end-user interactions across its product lines. ProQuest announced in January 2014 that it is offering of a free version of Flow to qualified researchers.

Breeding, Marshall, Smart Libraries Newsletter (May 2013). Serials Solutions to Launch Summon 2.0

Serials Solutions will launch Summon 2.0, a major update of its Web-scale discovery service, expected to be available in June 2013. Summon 2.0 brings in a number of new major features, as well as optimizing some recently added capabilities. As part of the transition to Summon 2.0, Serials Solutions will make improvements to its underlying technical platform. Serials Solutions launched the genre of Web-scale, index-based search, announced in January 2009, with its first live implementation in July 2009 at Grand Valley State University.

Breeding, Marshall, Smart Libraries Newsletter (March 2013). Serials Solutions Announces Intota Assessment

Serials Solutions announced that it plans to provide Intota Assessment for use in 2013, prior to the entirety of the product. This strategy reinforces one of the key principles underlying the data-oriented design of Intota. To support more informed decision- making in areas such as collection development, Intota Assessment will use operational data and metrics from all aspects of the library's systems in addition to data drawn from the company's knowledgebases and bibliographic products.

Breeding, Marshall, Smart Libraries Newsletter (December 2012). Serials Solutions launches Summon Suggestions for enhanced research assistance

Serials Solutions has added a new cluster of features to its Summon discovery service, announced in November 2012, designed to provide additional research assistance to library patrons beyond the presentation of search results. These features, based on the context provided by the user's search query, provide automated tools that can be customized by the library as well as real-time assistance capabilities.

Breeding, Marshall, Smart Libraries Newsletter (March 2012). Serials Solutions: Summon and Intota

Serials Solutions continues to expand the reach of its Summon discovery service, both in terms of the content addressed and the number of library subscribers, as it prepares to enter the realm of library automation.

(January 21, 2012). Web-Scale management solution has a new name: Intota

The discovery and management family of services from Serials solutions has a name: it will be called Intota

(June 22, 2011). Serials Solutions announces development of New Web-Scale Management Solution to improve the efficiency of library operations

Serials Solutions announced the development of a new web-scale management solution that will dramatically improve workflows for librarians, further increasing productivity and quality of service to their patrons. Built entirely new from the ground up, Serials Solutions will provide librarians with a single, comprehensive service that will eventually eliminate the need for integrated library systems, improve efficiencies and address the challenges libraries experience today when managing their physical and electronic content and collections. The new Serials Solutions service will address the industry’s fundamental shift to electronic content, while still supporting librarians’ needs to manage their print and local collections. To do this, Serials Solutions will develop a solution that enables the cohesive management of a libraries’ collection, including the ability to select, purchase, catalog, circulate, compare, manage, fulfill, assess and report on their content, regardless of format. The service will also tightly integrate into the discovery process, working with the Summon™ service as well as other discovery solutions, creating an integrated, end-to-end solution.

Breeding, Marshall, Smart Libraries Newsletter (August 2011). Serials Solutions to Build Web-Scale Management Solution

Serials Solutions has announced that its project to develop a new platform to manage all types of library materials, spanning both electronic and print resources, is underway. This new product will extend the company's existing services that focus on electronic resources into a comprehensive platform that addresses all types of content. Serials Solutions has temporarily dubbed the new product Web-Scale Management Solution, but will ultimately coin a new product name. In the same way that Serials Solutions considers Summon a Web-Scale discovery service, this new product will apply the same characteristics to internal library management. These characteristics include a highly-scalable platform addressing a comprehensive view of library collections, delivered through software-as-a-service with Web-based interfaces.

Breeding, Marshall, Smart Libraries Newsletter (March 2009). Summon: A New Search Service from Serials Solutions

Serials Solutions announced a new discovery service called Summon that aims to provide a unified search tool for library users. The goal of this tool is to provide access to all of a library’s content, print and electronic, through a single search box.

At the heart of summon lies a very large index of content that the company is building from a variety of sources. This index includes the full text of a large body of articles provided by many different publishers as well as open access content. Summon aims toexpand its index to include all of the content represented in a library’s collection of subscriptions, its local print holdings and other resources.

(July 9, 2004). ProQuest acquires Serials Solutions

ProQuest Information and Learning has acquired Seattle-based Serials Solutions, Inc., a leading provider of e-journal management and linking services.

ProQuest News

Friday Nov 27, 2015

All 497 Press Releases from ProQuest

10 most recent items:

November 18, 2015. ProQuest SIPX adds new features and functionality to higher ed’s most complete digital course materials solution. ProQuest SIPX, provider of the most complete digital course materials solutions in higher education, saving students and universities more than $3.67M to date, has launched new capabilities that make creating and sharing digital course materials easier. <<more>>

November 17, 2015. New API integrates ProQuest Dialog content into organizational workflow tools. A new API enables select content from the powerful ProQuest Dialog information service to be integrated into organizational workflow tools – such as intranets, analysis and visualization programs, and SharePoint sites. The API gives researchers the ability to retrieve and manipulate select content from leading biomedical, engineering, news and trade, and patents databases in a format that works best for them. <<more>>

November 16, 2015. ProQuest Launches British Periodicals IV. ProQuest has expanded its database of British Periodicals with the launch of Collection IV. British Periodicals is a unique, transformative resource charting contemporary comment on the interests, attitudes, and events across three centuries of British history, politics and culture. From the 17th through the 20th centuries the collections enable users to search in depth across a vast array of material, which would previously have been inaccessible to them. <<more>>

November 13, 2015. Jisc Chooses ProQuest to Deliver Key Ebook Content to UK Further Education colleges. ProQuest has teamed with Jisc to create a custom ebooks collection that provides key texts for Further Education Institutions across the UK. The move expands the relationship between ProQuest and Jisc that already provides access to more than 400 ebooks to more than 400 colleges across the UK. The new special collection of 73 titles has been created using content from such publishers as Hodder Education, Bloomsbury, Taylor & Francis, and Pearson, and focuses on core subjects on the syllabus for A Level, BTEC and NVQ students. <<more>>

November 12, 2015. ProQuest’s digitization of American Indian records opens paths for exploring the impact of westward expansion. ProQuest is opening new paths to the study of American Indians and the American West during the pivotal, often calamitous,19th and 20th centuries by digitizing key 20th century records of the Bureau of Indian Affairs and the Major Council Meetings of American Indian Tribes, together with other rich primary source collections from the U.S. National Archives and the Chicago History Museum that focus on the 19th Century. In total, 36 new collections in American Indians and the American West, 1809-1971 join the expansive content in ProQuest® History Vault, a resource designed specifically to improve research outcomes. <<more>>

November 10, 2015. ProQuest Platform’s redesigned interface wins award. ProQuest has won the Best Interface award in The Charleston Advisors Annual Readers’ Choice Award in recognition of its newly-enhanced ProQuest® platform. Now in its fifteenth consecutive year, the awards identify and honor the best digital products of interest to libraries.The newly-enhanced platform was launched in August this year following deep analysis of researcher behaviours on the platform, including extensive testing with users and librarians, beta testing with a variety of customer development partners, and large scale A/B testing. <<more>>

November 5, 2015. ProQuest to add over 60 prestigious journals from BMJ to its Health and Medical Collections in 2016. ProQuest and global healthcare knowledge provider BMJ have announced a multi-year agreement that will enable BMJ’s complete collection of highly influential medical journals to be added to ProQuest collections. <<more>>

November 4, 2015. ProQuest introduces Access-to-Own demand-driven ebook acquisition model. In collaboration with libraries and publishers around the world, ProQuest will pilot a new ebook acquisition model called “Access-to-Own,” the latest in a series of flexible access models offered by the industry-leading information solutions provider. Access-to-Own facilitates title ownership by applying budget dollars spent on rentals to perpetual purchases. The model, which utilizes Demand-Driven Acquisition (DDA), addresses short-term loan (STL) pricing concerns and provides access to more front list content than may be available with short-term loans, and results in more content ownership. <<more>>

October 22, 2015. Arizona State University chooses ProQuest SIPX to reduce students’ course materials costs and enhance the educational experience. ProQuest SIPX, provider of the most complete digital course materials solutions in higher education, has signed a three-year deal with Arizona State University, the largest public university in the U.S. with over 90,000 students. ASU will integrate the SIPX Central service—a scalable, self-service configuration that enables anyone at the school to set up course readings—into the campus’ Blackboard learning management system. The technology is unique, sophisticated, yet user-friendly and helps get more library resources and open access content into the hands of instructors. The service will reduce the cost of course materials for students and simplify sharing of the course readings between instructors and students. <<more>>

October 16, 2015. ProQuest lanza nuevo portal en idioma español. ProQuest está ampliando su alcance a los clientes en todo el mundo con el despliegue de su siguiente portal en idioma local. La última novedad en esta iniciativa es para los países de habla hispana de América Latina y viene pisando los talones del lanzamiento del portal en portugués el mes pasado. <<more>>