Statistical Report for Polaris

2012 Survey Results 2011 Survey Results 2010 Survey Results 2009 Survey Results 2008 Survey Results 2007 Survey Results
Product: Polaris Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction152 2 4 8 29 64 45 87.878
Company Satisfaction151 2 2 1 6 9 17 60 54 87.838
Support Satisfaction152 1 3 2 5 11 44 44 42 77.528
Support Improvement144 2 3 8 50 19 17 16 29 56.376
Company Loyalty152 1 1 2 14 3 21 24 86 97.979
Open Source Interest149 50 19 23 22 12 10 8 3 1 1 02.112

CategoryTotalYespercent
Considering new ILS161 21.24%
Considering new Interface161 63.73%
System Installed on time?161 14992.55%
Average Collection size: 411671
Product: Polaris Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction102 4 1 3 3 19 37 35 87.778
Company Satisfaction100 1 2 3 2 4 15 36 37 97.808
Support Satisfaction100 2 2 4 2 6 22 29 33 97.558
Support Improvement97 3 1 2 2 6 23 10 12 18 20 56.377
Company Loyalty100 1 2 2 2 2 2 9 28 52 97.959
Open Source Interest99 46 12 20 8 2 6 3 1 1 01.481

CategoryTotalYespercent
Considering new ILS106 21.89%
Considering new Interface106 87.55%
System Installed on time?106 10195.28%
Average Collection size: 541249
Product: Polaris Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction101 1 3 2 1 3 17 42 32 87.778
Company Satisfaction100 2 2 6 3 14 32 41 97.838
Support Satisfaction101 1 4 1 4 3 18 30 40 97.748
Support Improvement100 1 1 2 3 17 11 6 33 26 87.118
Company Loyalty100 1 1 1 2 4 6 8 25 52 97.929
Open Source Interest100 41 13 17 6 6 5 5 4 1 2 01.981

CategoryTotalYespercent
Considering new ILS104 65.77%
Considering new Interface104 109.62%
System Installed on time?104 9995.19%
Average Collection size: 356804
Product: Polaris Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction92 1 1 2 1 1 13 52 21 87.798
Company Satisfaction92 1 1 1 4 4 6 48 27 87.808
Support Satisfaction91 2 1 2 1 1 17 45 22 87.688
Support Improvement87 3 1 1 3 13 12 8 29 17 86.838
Company Loyalty91 3 1 1 1 5 2 5 37 36 87.688
Open Source Interest90 27 21 13 2 6 10 4 3 3 1 02.281

CategoryTotalYespercent
Considering new ILS92 66.52%
Considering new Interface92 66.52%
System Installed on time?92 8592.39%
Product: Polaris Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction51 2 3 4 5 21 16 87.738
Company Satisfaction51 4 3 2 5 15 22 97.768
Support Satisfaction51 1 4 4 3 8 11 20 97.418
Support Improvement0 not applicable
Company Loyalty52 3 1 1 2 1 2 3 14 25 97.338
Open Source Interest51 15 13 6 3 2 7 1 1 3 02.291

CategoryTotalYespercent
Considering new ILS53 59.43%
Considering new Interface53 35.66%
System Installed on time?53 4890.57%
Product: Polaris Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction59 1 1 1 5 12 18 21 97.788
Company Satisfaction64 1 1 3 2 11 20 26 97.898
Support Satisfaction64 1 3 2 8 17 33 98.119
Support Improvement0 not applicable
Company Loyalty63 2 2 2 3 5 7 18 24 97.498
Open Source Interest62 20 11 11 3 5 4 2 3 1 2 02.272

CategoryTotalYespercent
Considering new ILS64 11.56%
Considering new Interface64 23.13%
System Installed on time?64 11.56%

Comments

Over half of our collection is now ebooks. (Type: Academic)

Overall the customer support is good. We went through a period of time where our site manager was slow to respond, but that has improved significantly. I think Polaris tries hard, and mostly succeeds, in putting out a good product and making it flexible enough to suit large and small libraries. (Type: Public)

Good service from Polaris, but the newer products they are offering (Fusion, WebAPI, ebook services) are priced beyond our budget. (Type: Consortium)

Our library system has recently been reorganized so that we are now only a City library system instead of a City/County library system. (Type: Public)

The lack of barcode validation would have been a deal-breaker had we known. We have had numerous problems because of it. The remote desktop interface drives me nuts with windows jumping around the screen, sometimes partly off the screen. With three servers and no way to tell which one you are connected to it makes troubleshooting very difficult. The bulk changes feature is my favorite feature. The overall lack of attention to detail is appalling. For instance, in bulk item creation, you have to tell the system how many barcodes you are scanning in, even though it should know because they scanned them in. (Type: Public)

Decisions are made at the system level (Type: Public)

we will not migrate to Polaris until Spring 2013. we currently use III, Millenium ILS. (Type: Public)

Polaris is more focused on public libraries, not academic libraries. They are working to improve their academic focus. (Type: Academic)

Have had Polaris since July 2012. (Type: Public)

Price of Polaris is difficult to sustain in these economic times. (Type: Public)

There are some features we would liked to have changed about our system but did not have the option to do this (such as larger screen shots). I'm not sure if there was a lack of flexibilty or if it was a pricing issue with our consortium. (Type: Public)

Polaris is great to work with! Can't say enough about all the Polaris staff I deal with; all fantastic. (Type: Public)

- (Type: Consortium)

Currently in transition from SIRSI to Polaris. Go live date in Polaris will be [later in ] 2012. (Type: Public)

Using BiblioCommons as a discovery interface to Polaris (Type: Public)

several subsystems in use in the library have their own Discovery interfaces (i.e., MediaBank dvd dispenser, OverDrive, 3M Cloud) (Type: Public)

[...] Also we are a hosted Polaris site and so are ILS is in the Cloud not onsite. (Type: Academic)

Still not happy how Koha handles records for search access (Type: Public)

Not yet using this system still using Horizon (Type: Public)

From look-see to contract to implementation, vendor support has been exceptional! We made a great choice (Type: Public)

Polaris is all about customer service. I appreciate their personal touch. (Type: Special)

If or when the [...] open source catalog is as robust and offers as many features as Polaris, and would be cheaper to maintain, I would consider switching. I also am a fan of OCLC's Worldshare, however, it is way to expensive. (Type: Public)

Polaris support has not been responsive. We don't feel a close relationship/partnership with the vendor and what we had hoped would be a state of the art ILS is somewhat stagnant because of the in-house effort it takes to implement changes and improvements. We felt more support from our previous ILS vendor, SIRSI-DYNIX. (Type: Public)

Approximate number of items was last updated (in our records) around March of 2012. It's most likely closer to 250,000 today - but there is currently no hard data to back up this claim. (Type: Public)

Because of cost, the days of maintaining our own server and support staff onsite may be numbered. Polaris is not as expensive as other ILS vendors, and they support us well, but we may be forced to join a consortium to better utilize our diminishing resources. (Type: Public)

Polaris support has always been excellent. The past year they have experienced quite a bit of staff turnover. Currently we are not getting the same response we did in the past--longer time in receiving a reply from our Site Manager, upgrade date pushed back because it wasn't properly scheduled, etc. (Type: Public)

We have only been on Polaris for one year, so I cannot answer whether or not customer support has gotten better or worse. Overall, we are happy with the move to Polaris, off of Horizon. (Type: Public)

ILS