Statistical Report for Library.Solution

2012 Survey Results 2011 Survey Results 2010 Survey Results 2009 Survey Results 2008 Survey Results 2007 Survey Results
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction106 2 1 5 1 5 8 17 34 33 87.388
Company Satisfaction105 1 1 1 5 4 9 10 33 41 97.648
Support Satisfaction106 1 1 2 2 3 9 10 34 44 97.748
Support Improvement105 1 1 2 26 8 17 17 33 97.047
Company Loyalty106 10 4 2 4 5 9 13 13 46 96.778
Open Source Interest105 37 11 11 11 8 10 6 4 7 02.662

CategoryTotalYespercent
Considering new ILS110 1412.73%
Considering new Interface110 65.45%
System Installed on time?110 10292.73%
Average Collection size: 162637
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction130 2 3 3 5 12 33 31 41 97.468
Company Satisfaction130 1 1 1 2 10 11 24 34 46 97.578
Support Satisfaction130 2 4 3 8 11 20 34 48 97.528
Support Improvement129 3 2 3 8 22 9 21 24 37 96.837
Company Loyalty129 5 4 4 4 3 9 7 12 25 56 97.068
Open Source Interest128 37 11 20 12 10 11 10 8 2 7 02.952

CategoryTotalYespercent
Considering new ILS132 2015.15%
Considering new Interface132 75.30%
System Installed on time?132 12796.21%
Average Collection size: 135321
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction103 1 7 6 6 7 21 31 24 87.098
Company Satisfaction102 1 4 1 4 9 4 21 29 29 87.238
Support Satisfaction103 2 2 2 7 2 11 18 19 40 97.328
Support Improvement100 4 1 5 3 4 24 10 11 22 16 56.136
Company Loyalty103 6 3 8 1 1 7 3 12 16 46 96.848
Open Source Interest102 34 9 15 10 3 14 4 4 1 8 02.772

CategoryTotalYespercent
Considering new ILS105 1514.29%
Considering new Interface105 87.62%
System Installed on time?105 9388.57%
Average Collection size: 99085
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction110 1 2 4 3 6 4 45 26 19 77.067
Company Satisfaction110 1 2 6 4 2 7 25 33 30 87.278
Support Satisfaction110 1 1 4 3 1 5 12 20 31 32 97.238
Support Improvement104 3 2 2 3 6 26 6 19 20 17 56.267
Company Loyalty109 4 3 6 1 1 12 4 15 22 41 96.948
Open Source Interest110 24 17 11 7 9 16 9 8 4 5 03.303

CategoryTotalYespercent
Considering new ILS115 108.70%
Considering new Interface115 108.70%
System Installed on time?115 9784.35%
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction30 3 2 4 6 7 8 97.208
Company Satisfaction30 2 5 1 3 11 8 87.338
Support Satisfaction29 1 2 1 3 8 8 6 77.077
Support Improvement0 not applicable
Company Loyalty30 1 1 4 2 3 5 14 97.508
Open Source Interest30 7 5 4 3 5 3 2 1 03.002

CategoryTotalYespercent
Considering new ILS30 13.33%
Considering new Interface30 310.00%
System Installed on time?30 30100.00%
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction45 1 1 4 4 15 12 8 77.167
Company Satisfaction66 1 1 6 6 3 16 18 15 87.058
Support Satisfaction66 1 1 1 2 2 8 4 16 15 16 76.927
Support Improvement0 not applicable
Company Loyalty65 2 3 2 2 1 5 6 7 20 17 86.778
Open Source Interest64 13 9 10 5 6 12 2 4 3 03.003

CategoryTotalYespercent
Considering new ILS66 812.12%
Considering new Interface66 69.09%
System Installed on time?66 11.52%

Comments

Discovery Interface--our ILS recently implemented a unified search into our online catalog. If that works the way we think it will, it should met our needs. (Type: Public)

I felt more attention has been given this past year. (Type: Public)

Slightly less than 30% of our collection is comprised of "physical" titles (all formats). The remaining 70% is electronic. (Type: Academic)

We are currently preparing for implementation of TLC's LS 4.2 Release 24 upgrade. Also, we have recently added our branch library (Type: Public)

TLC truly listens to its customers when planning product enhancemetns and upgrades. (Type: School)

We would only migrate to another ILS as a result of joining a consortium. Both of the consortiums under consideration use Evergreen. (Type: Public)

The new OPAC interface LS2pac 2.0 that is soon to be released is a big improvement over the present version. (Type: Academic)

We took over a year making our decision to migrate to TLC four years ago. We are very happy and do not anticipate changing to another vendor for a long time, if ever. (Type: School)

TLC has been a good partner in our library automation processing. Issues that develope are quickly handled or are entered into a process of consideration for implementation in subsequent upgrades. (Type: Public)

We upgraded last year to TLC 4.2 which was a significant change from the previous version. We have not been very pleased with the change. TLC is pushing its web-based circulation module which we have yet to embrace due to its limitations. We will consider to review it but overall are not thrilled with the product and the standard catalog is terrible. (Type: Public)

Our library is the home base for the physical servers that hold the ILS and we are also unofficially the point of first contact if one of the libraries we are in the consortium in needs assistance. We are the county public library and the other libraries in our consortium are the independent school district libraries. We started with 5 libraries total and now have a total of 3 libraries. TLC is just not cost effective anymore for such a small group. (Type: Public)

We just completed a major hardware and system upgrade this year, and it went much better and easier than planned. We had comprehensive support and service from TLC before, throughout, and after the process. Recently they track support requests and do follow-up much more aggressively than before. I really appreciate how responsive and helpful they are overall. (Type: Academic)

The thing I don't like about our LIS is being in a consortium. If we were on our own and had control over own MARC records, I'd have no problem with this system. (Type: School)

We love TLC's customer support and it was the initial reason why we went with it, although economics has eroded response time it has not eroded response quality. (Type: School)

TLC has been the best partnership for our libraries and ILS. They are always helpful. courteous, friendly, and timely in resolving any issues or questions. The best part is the amount of customizing they allow each customer to do to fill their work needs. Truly the best relationship we could ever hope to have with a vendor. (Type: Consortium)

Functionality of special collections does not meet the needs of an academic library, and the system they are focusing development on has NO special collection function. They have not addressed the upgrade requests in the first system. There have been problems with our server; we are hosted. We have had freezing and disconnects, and it has taken months and finally they moved us to a new server to resolve the issue. The reports department is very good at resolving request well and quickly. (Type: Theology)

There are 12 member libraries in our Cooperative. 11 of the libraries are funded and governed by their municipality and board of trustees. The last library is a non-profit, 501C, organization that supports all 12 libraries, provides bookmobile service, and maintains the shared ILS servers and databases. (Type: Public)

Our total item count is up only 2,000 from the last count, but that is because we have done a lot of aggressive weeding in the last year. (Type: Public)

TLC is very customer oriented and has one of the best user conferences I have ever attended. They provide immediate answers to support questions and respond quickly to customer requests and system enhancement requests. (Type: Public)

We sometimes have tech problems and TLC has resoved many of these in a timely manner, so we appreciate their service on this matter. (Type: Public)

Over my 26 year library career, I have worked with at least 5 ILS platforms. Library Solution from The Library Corporation is by FAR the poorest product I have ever come across. Patron OPAC and staff search options are completely substandard, the circulation module design is non-intuitive and requires far too many keystrokes and when we upgraded with them the last time they were unable to migrate important elements of our collected database information WITHIN THEIR OWN SYSTEM. (Type: Public)

Library.Solution has provided an excellent system for us. We particularly like the L.S2 interface and the web-based circulation and acquisition services. (Type: Academic)

We have had the TLC product for over four years and have been very pleased with all aspects of the product and service. (Type: Public)

We are completely satisfied with the product given the limitations of our local available bandwidth. We do not yet have the capacity to take advantage of upgrades that are available from TLC. We consider TLC's support to be exceptionally good and are very grateful to them for the importance they place on our needs. (Type: Public)

If there is a great downsize in funding, we may have to consider open ILS sources, but I have not narrowed it down. We have been very satisfied with our current vendor. We are completing a system-wide weeding project and expect our library collection to be about 39, 400 items at this time. (Type: Public)

Will be migrating to a newly est. consortium in June--[...]. It will be comprised of 5 public libraries with shared database under the leadership and direction from the [...]. A state-wide resource sharing network is planned. (Type: Public)

ILS