Statistical Report for Apollo

2012 Survey Results 2011 Survey Results 2010 Survey Results 2009 Survey Results 2008 Survey Results 2007 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction114 1 1 11 23 78 98.549
Company Satisfaction113 2 3 18 90 98.729
Support Satisfaction114 5 18 91 98.759
Support Improvement111 15 6 12 16 62 97.949
Company Loyalty112 3 4 6 19 80 98.389
Open Source Interest112 58 10 10 8 5 13 1 1 6 01.840

CategoryTotalYespercent
Considering new ILS118 00.00%
Considering new Interface118 00.00%
System Installed on time?118 11395.76%
Average Collection size: 25686
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction53 1 4 10 38 98.609
Company Satisfaction53 1 2 11 39 98.669
Support Satisfaction53 4 9 40 98.689
Support Improvement50 1 1 6 3 3 9 27 97.829
Company Loyalty53 1 1 1 5 45 98.709
Open Source Interest51 22 7 4 3 2 6 2 2 1 2 02.241

CategoryTotalYespercent
Considering new ILS54 00.00%
Considering new Interface54 00.00%
System Installed on time?54 5296.30%
Average Collection size: 32723
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction81 2 7 14 58 98.589
Company Satisfaction81 1 1 3 10 66 98.729
Support Satisfaction81 2 1 9 69 98.759
Support Improvement80 7 1 11 11 50 98.209
Company Loyalty81 1 1 3 8 68 98.709
Open Source Interest78 34 8 7 7 8 9 1 4 02.081

CategoryTotalYespercent
Considering new ILS84 00.00%
Considering new Interface84 00.00%
System Installed on time?84 7994.05%
Average Collection size: 30799
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction35 6 10 19 98.379
Company Satisfaction35 7 28 98.809
Support Satisfaction35 1 5 29 98.809
Support Improvement31 1 1 1 9 19 98.429
Company Loyalty35 1 1 3 30 98.779
Open Source Interest35 14 4 2 4 2 3 1 2 1 2 02.541

CategoryTotalYespercent
Considering new ILS35 00.00%
Considering new Interface35 25.71%
System Installed on time?35 3497.14%
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 1 4 2 88.148
Company Satisfaction7 1 3 3 88.298
Support Satisfaction7 1 3 3 88.298
Support Improvement0 not applicable
Company Loyalty7 2 2 3 98.148
Open Source Interest6 3 1 1 1 01.001

CategoryTotalYespercent
Considering new ILS7 00.00%
Considering new Interface7 00.00%
System Installed on time?7 685.71%
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction4 3 1 88.258
Company Satisfaction7 2 5 98.719
Support Satisfaction7 1 1 5 98.579
Support Improvement0 not applicable
Company Loyalty7 2 5 98.719
Open Source Interest7 2 1 2 1 1 04.145

CategoryTotalYespercent
Considering new ILS7 00.00%
Considering new Interface7 00.00%
System Installed on time?7 114.29%

Comments

still not completely automated, only discovered recently that my catalog is accessible through your website, surprise! (Type: Public)

Our ILS vendor is extremely helpful and receptive to our needs. They have implemented several features of which we suggested. This will be our 5th year with the ILS and it gets better every year. (Type: Public)

Apollo is wonderful! (Type: Public)

We went live with our ILS three weeks ago and are still learning its capabilities. My only negative comment stems from creating electronic records for our material, this being our first iLS, an add on for a fee module allows you to import records from other libraries, but does not allow you to view those records as they are imported. I would not recommend this feature to any libraries that are doing retrospective conversion, although i do not imagine that thee are many left. (Type: Public)

We are always in awe of what our automation system is capable of and the new services we are able to provide to the public. We are now able to customize our computer alert sounds to fit our needs. This spring we were able to offer a mobile app of our card catalog to the public. We also are able to sync to our off site programs such as audiobooks/ebooks, Ebscohost database, and language software program where patrons can enter their card number and password. They are then allowed access to all of these programs from our online card catalog. (Type: Public)

- (Type: Public)

Apollo by Biblionix is WONDERFUL! They make it their business to provide a customer service driven, intuitive, and simple yet effective ILS for small to medium-sized libraries. They are always open to suggestion on how Apollo can be improved upon and many times have accommodated customer requests without ever imposing any additional fees. They have a realistic, behind-the-scenes view of how libraries operate because many of the employees volunteer or have volunteered at a library! (Type: Public)

Questions are answered overnight, if not the same day. Responses seem to be personal and specific to our library. There is prompt information about new features. Sometimes, we even get information about a forthcoming feature before the feature is announced more generally. Thus, we like the attention to our needs. (Type: Public)

Biblionix is wonderful to work with. They go above and beyond - providing a mobile app at no cost and working with the Texas Library to mesh Interlibrary Loan Service with our ILS. There service is the best it can be which is why I couldn't really rank it on how it has improved. (Type: Public)

In responce to the question, "Has the customer support for this ILS gotten better or gotten worse in the last year?" I marked 7 because the customer support was great last year. We received the same great service. (Type: Public)

Regarding a contract, our library was responsible for the implementing & basically the installation of this system. After which the contract was started. (Type: Public)

Awesome technical support and the system is very easy to use. We are very glad we migrated to Apollo. (Type: Public)

I have only been here a year but like the system. It seems to work well for our library. (Type: Public)

Apollo from Biblionix is a great automation system for our small library. It is affordable, and the support provided is fast and responsive to ALL of our needs. I recommend Apollo and Biblionix whole heartedly! (Type: Public)

We could not be happier with the ILS. Customer support is extraordinary - a couple of times over the year Apollo has assisted me with issues that were clearly not related to the ILS (instead it was an internal computer issue). I cannot recommend Apollo higher. (Type: Public)

I cannot emphasize enough how much we like Apollo and especially the support help we get from the staff. They are always available, and no question is silly to them! (Type: Public)

Support services were very good! (Type: Public)

Apollo is wonderful for this library. We were on Koha Liblime about a year; it was so bad it defied description. When you (rarely) have to call customer support you get the top guy (Clark Charbonnet) (Type: Public)

Biblionix is open to suggestions that have been made about making the system better for the library. (Type: Public)

We are extremely pleased with Apollo and highly recommend it. The Apollo system cuts our work load down, makes our Library more user friendly for staff and patrons. (Type: Public)

We are very happy with the performance of Apollo Biblionix and the support we get from their IT people. (Type: Public)

We love the performance of Apollo Biblionix program and the support we get from the IT people there. (Type: Public)

A "7" was marked under improvement in customer service, but customer service was already great and we really haven't found it necessary to need help with much of anything as far as Apollo is concerned. Biblionix was a perfect match for our library. (Type: Public)

When I ask a question for help I receive an answer within the same day. (Type: Public)

The Apollo system is very user friendly and a great match for small to mid-sized libraries. (Type: Public)

Very happy with the system. So easy to use. (Type: Public)

While we would like the "search" options simplified, overall we are very happy we chose Apollo as our new ILS. (Type: Public)

We are very satisfied with Biblionix because the company is always ahead of the game. It addresses new capabilities before they are required and makes the transition as painless as possible; for example, changing to the new ILL system in Texas. Our library has been on the program for approximately a year and a half while other libraries are just beginning. (Type: Public)

ILS