Bracknell Forest Council has selected Chorus, Capita Software Services' cloud-based library management system (LMS), to provide an enhanced range of library services across its nine sites. The software will provide staff with an up-to-date and user-friendly library system and customers with an improved user experience.
Capita will host the LMS, and manage the hardware, routine maintenance and data security, reducing the Council's operational costs.
Library customers will be able to access library services both online and via web browsers on smartphones and tablet devices. Chorus is also being integrated with the Council's e+ smartcard, which on top of traditional library services, such as borrowing and renewing books, gives customers an easy and simple method to register for other local services, including leisure facilities, concessionary bus passes and shopping discounts.
Ruth Burgess, head of libraries at Bracknell Forest Council, commented: "We know that our customers want to hold onto aspects of the traditional library but at the same time have access to services at times that suit them. It is our priority to improve the overall library experience, by using the latest technology and software. We have selected Chorus as it provides the functionality and flexibility we need to achieve this."
Karen Reece, head of libraries at Capita Software Services, said: "We have spent many years working closely with local authorities to be able to provide them with cost-effective solutions that benefit both staff and customers. Crucially we understand the importance that Bracknell Forest has placed on integrating their Smartcard into other council applications and have ensured that this is seamless for the customers. We look forward to working with Bracknell Forest Council as the library continues to play an important role in the community."
For further information regarding Capita's suite of library solutions, visit www.capita.co.uk/libraries
Capita's software services business attributes its position as the leading supplier of software solutions to the public sector and housing marketplace, to its strong partnership approach. It works closely with customers to provide tailored systems in the disciplines of customer services, mobile technology, payment collection, income management, integrated housing management, revenues and benefits processing and services and policy training. Capita's customers benefit from a bespoke service, helping them to streamline their processes and deliver a high performance citizen-centric service
Part of Capita plc, the company has experienced strong and consistent growth since its inception in 1994 and works with over 70 per cent of local authorities in the UK. Further information on Capita's software services business can be found at: www.capita-software.co.uk
Capita plc is the UK's leading provider of BPO and integrated professional support service solutions. With 64,000 people at over 400 sites, including 73 business centres across the UK, Europe, India and South Africa, the Group uses its expertise, infrastructure and scale benefits to transform its clients' services, driving down costs and adding value. Capita is quoted on the London Stock Exchange (CPI.L), and is a constituent of the FTSE 100 with 2013 revenue of £3.9 billion. Further information on Capita plc can be found at: www.capita.co.uk