A TLC library system is the best choice for a library looking to provide a user experience that today's staff and patrons expect. Tomorrow's best library system will not be Windows-based, and libraries will need ways to streamline the patron online experience and move past bulky, ill-designed staff clients designed for 10-year-old PCs. Tablets, smartphones, and the evolution to BYOD (Bring Your Own Device) policies are making PCs and PC-based retail experiences obsolete. E-resource spending is rising fast too. Busy lifestyles have made business hours irrelevant. Libraries and their automation systems must adapt.
For patrons, TLC believes that visiting the library should be as fun and entertaining as it is rewarding. With bookstore-like merchandising displays and multi-database searching, libraries are increasing the connection with their audience. By providing Netflix-like displays in the catalog, Google-like user experiences, and a touchscreen interface ready for any device, your patrons will appreciate the relevance your library catalog will have in their online world.
Worldwide tablet shipments are forecast to total 197 million units in 2013, a 69.8 percent increase from 2012 shipments of 116 million units. "Lower prices, form factor variety, cloud update, and consumers' addiction to apps will be the key drivers in the tablet market," said Ranjit Atwal, research director at Gartner Research. "Growth in the tablet segment will not be limited to mature markets alone. Users in emerging markets who are looking for a companion to their mobile phone will increasingly choose a tablet as their first computing device and not a PC." – Gartner Research (April 2013)
For staff, TLC offers the opportunity to evolve from heavy duty, heavy maintenance PC workstations, Windows interfaces, and obscure icons to a sophisticated and streamlined Web-based, touchscreen-enabled interface that works just as fluidly on traditional workstations as it does on tablets or other browser-enable devices. The result is software that is easier to learn and packed with easier-to-see features that busy libraries demand. When you're ready to cut the PC cord, your software is ready.
"Simply put, hosted software can save a company the headaches of ongoing maintenance, time and money in IT support, and equipment costs." – Mini Peiris, SmartBiz.com
TLC's hosted solution option eliminates the need to purchase servers or allocate additional IT staff to maintenance and product updates. Your library's automation system and OPAC are stored securely, safely archived, and accessible whenever you need them for a simple annual charge. For libraries that no longer prefer to have server(s) on site, it's an easy choice.
Even as technology changes, some things stay the same. TLC's top priority has been, and always will be, customer service. This commitment to our libraries is reflected in Marshall Breeding's annual Perceptions survey, which consistently reflects the positive sentiments of TLC customers. Additionally, contracts representing approximately 1,500 libraries in our customer base were renewed for multi-year agreements the first year we offered it in 2012.
Product development is ongoing at TLC, so the automation system you invest in today will continuously and seamlessly adapt to tomorrow's technology.
"(TLC demonstrates) that the ILS can be evolved and extended to meet the needs of public libraries, even when challenged by new dynamics such as demand for e-book lending and social interactions." – Marshall Breeding, Library Journal (April 2, 2013)
To find out how TLC can help your library serve its community, call 1.800.325.7759 and speak with one of our automation consultants.