RMG Consultants, Inc., 12 September 2012, Chicago. RMG challenges library industry providers of content, technology, and services to radically improve delivery of e- and p- content to public libraries and their customers, and to report progress toward visions for this during
Town Hall Discussions at RMG's Annual Presidents' Seminar:
The View from the Top
Friday January 25, 2013, 2:00 p.m. - 5:00 p.m.
ALA Midwinter Conference, Seattle
At a Location to Be Announced.
The 2013 RMG Seminar reinforces principles of the ReadersFirst initiative to improve e-book access and services for public library users. As of today 179 library systems representing 166 million readers have signed up to become ReadersFirst Coalition Partners.
Industry players – vendors, librarians, customers of libraries -- are invited to post comments in advance about the RMG Challenge and vision statements (see below) on the GuidePosts blog on Library Technology Guides, and to report in person on progress, issues, and concerns during town hall discussions at RMG's 25 January 2013 Seminar at the American Library Association Midwinter Meeting in Seattle.
Vision Statements for Public Library Customer Services and Content Delivery
(from RMG's RFIs, RFPs, and Market Research Requests)
The Library provides its readers, viewers, listeners, gamers, and tactile users with the content they want in the languages and formats they prefer: print, electronic, audio, multimedia, interactive, tactile.
- Single-search discovery of relevant content in all formats (print, electronic, audio, multimedia, interactive, tactile) and languages to granular levels, e.g. . article . chapter . quotation . verse . image
- Library-owned, licensed, rented, and borrowed content
- State-library provided databases and other e-resources
- Government documents
- Open e-content from curated sources, including
- Curated web sites
- Digital Public Library of America
- Internet Archive
- Project Gutenberg
- Commercially provided content available through pay-on-demand arrangements between suppliers and libraries for purchase and rental of:
- e- and p- books available through arrangements for Patron Driven Acquisitions (PDA) and Demand Driven Acquisitions (DDA)
- Articles and chapters available through PDA/DDA
- Fulfillment of Customer's one-click request to
- Hold p- and other physical items for pick-up at the Library, or delivery
- Download e-content to customer's designated devices
- Including Library owned and rented content acquired and delivered on demand (PDA/DDA)
- Schedule reading, viewing, listening, and customer support sessions with needed devices, facilities, and staff at the Library
- Request fulfillment through Interlibrary Loan
- Options for Customers' demand-purchase/rental and download/delivery of e- and p- resources not otherwise available from the Library
- Customer relations management and services that maintain profiles and alert users about new resources, library events and programs, etc.; and seamlessly manage customers' use, borrowing, purchase, and rental of content.
Panelists, invited commentators, and other participants – including library industry company executives and key industry players – will be announced in subsequent news releases. The town hall session will address up to the minute news in the fast-paced library world of e-books and discovery.
RMG's 2013 Seminar builds on themes previously addressed (http://www.rmgconsultants.com/page6/page9/page9.html), including:
|1995||The Digital Library|
|1996||What Business Are We In?|
|1997||Re-Engineering the Library Industry|
|1999||Will E-Books ‘Change the Game' For Libraries?|
|2009||Starting Over: Re-Inventing the Integrated Library System and the Library Automation Industry|
|2012||Invasion of the Customer Snatchers into a Saturated and Content-Driven ILS Marketplace|
Registration for the Seminar is Not Required
RMG's Annual Presidents' Seminars (The View from the Top) at ALA Midwinter Conferences invite global ILS company and other library industry executives to focus on initiatives and trends that impact libraries. Rob McGee develops the topics and themes, and leads these seminars. The seminar is open to all – librarians and vendors – to encourage dialogue on topical issues and concerns.
RMG Consultants, Inc. is an information technology consulting firm specializing in team-based enterprise learning processes for IT planning and procurement projects and IT Strategic Planning for libraries and Higher Education institutions. RMG helps libraries identify and take advantage of digital opportunities to re-engineer processes, workflows, and practices.